CHabte

Got help from a WP troubleshooter on Fiverr (he was great btw). Thankfully the site is back up and running. Here’s the report he sent me:

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Begin report

Client send a message that a error occurred after updating WordPress to the latest version.

## Details of the error message:

Warning: require(D:\Hosting\12302316\html/wp-includes/random_compat/random.php) [function.require]: failed to open stream: No such file or directory in D:\Hosting\12302316\html\wp-includes\compat.php on line 338

Fatal error: require() [function.require]: Failed opening required ‘D:\Hosting\12302316\html/wp-includes/random_compat/random.php’ (include_path=’.;C:\php\pear’) in D:\Hosting\12

## Analyses:
Error message “no such file or directory in .. on line 338”

– File content compete.php line 338 ->
// random_int was introduced in PHP 7.0
if ( ! function_exists( ‘random_int’ ) ) {
require ABSPATH . WPINC . ‘/random_compat/random.php’;
}

# Details error message:
random_compat offers a set of compatible functions for older versions of PHP, filling in the gap by using other PHP extensions when available. (introduced for PHP7 fallback to older versions)

# Analyses:
– System is running on PHP Version <= 5.4
– Problem must be a reference to a non existing file named random.php
– File random.php is used for the Random_* Compatibility Library for using the new PHP 7 random_* API in PHP 5 projects.

– This file is missing on the server. Probable cause: Failed Installation or incomplete installation due to server timeout.

– Probable justified action: Try uploading new WordPress folder and underlying files to /wp-includes

# Action:
– Created a complete backup of WordPress installation Supportasista. Saved to local machine for fallback.
– Replaced wp-includes and underlying files and folders on server
– No effect. Error message is persistent.

## follow up actions:
– replace every WordPres file and subfolder except wp-content
– outcome is positive; Site is fully functioning and running.

# feedback:
– Client informed that wp-admin shows a message that the WordPress database needs an upgrade.

# Action:
– Updated the WordPress database; received success message from WordPress
– Site is fully functional and running

## Follow up action:
– Created a complete backup of both the WordPress installation files and the MySQL database, will send these to client for save keeping.

End report