cguimet
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I was not using the latest indeed, i updated the plugin and it worked.
Thanks for the quick reply, I should have thought of that first.
Forum: Plugins
In reply to: [WooCommerce] Subscription : free trial and coupon### WordPress Environment ### WordPress address (URL): https://www.worldisavillage.com Site address (URL): https://www.worldisavillage.com WC Version: 4.3.1 REST API Version: ✔ 1.0.10 WC Blocks Version: ✔ 2.7.2 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.3.1 Log Directory Writable: ❌ To allow logging make /home/xcomzmq/prod/wp-content/uploads/wc-logs/ writable or define a custom WC_LOG_DIR. WP Version: 5.5.1 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ✔ Language: fr_FR External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.3.22 PHP Post Max Size: 300 MB PHP Time Limit: 300 PHP Max Input Vars: 16000 cURL Version: 7.52.1 OpenSSL/1.0.2u SUHOSIN Installed: – MySQL Version: 5.6.49-log Max Upload Size: 300 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 4.3.1 WC Database Prefix: mod343_ Total Database Size: 25.30MB Database Data Size: 20.76MB Database Index Size: 4.54MB mod343_woocommerce_sessions: Data: 0.09MB + Index: 0.01MB + Engine MyISAM mod343_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM mod343_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM mod343_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM mod343_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB + Engine MyISAM mod343_woocommerce_order_itemmeta: Data: 0.12MB + Index: 0.04MB + Engine MyISAM mod343_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM mod343_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM mod343_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM mod343_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM mod343_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM mod343_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM mod343_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM mod343_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM mod343_actionscheduler_actions: Data: 0.12MB + Index: 0.06MB + Engine MyISAM mod343_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM mod343_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM mod343_actionscheduler_logs: Data: 0.07MB + Index: 0.06MB + Engine MyISAM mod343_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB mod343_comments: Data: 0.05MB + Index: 0.09MB + Engine InnoDB mod343_fm_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB mod343_instapage_debug: Data: 0.02MB + Index: 0.00MB + Engine InnoDB mod343_instapage_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB mod343_instapage_pages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB mod343_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB mod343_options: Data: 3.50MB + Index: 0.13MB + Engine InnoDB mod343_postmeta: Data: 3.52MB + Index: 2.03MB + Engine InnoDB mod343_posts: Data: 4.52MB + Index: 0.30MB + Engine InnoDB mod343_pum_subscribers: Data: 0.02MB + Index: 0.06MB + Engine InnoDB mod343_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB mod343_terms: Data: 0.06MB + Index: 0.03MB + Engine InnoDB mod343_term_relationships: Data: 0.09MB + Index: 0.06MB + Engine InnoDB mod343_term_taxonomy: Data: 0.08MB + Index: 0.03MB + Engine InnoDB mod343_tm_taskmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM mod343_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM mod343_usermeta: Data: 0.22MB + Index: 0.17MB + Engine InnoDB mod343_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB mod343_vxcf_pipedrive: Data: 0.02MB + Index: 0.02MB + Engine InnoDB mod343_vxcf_pipedrive_accounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB mod343_vxcf_pipedrive_log: Data: 0.13MB + Index: 0.02MB + Engine InnoDB mod343_vxcf_zendesk: Data: 0.02MB + Index: 0.02MB + Engine InnoDB mod343_vxcf_zendesk_accounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB mod343_vxcf_zendesk_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB mod343_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM mod343_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM mod343_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM mod343_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM mod343_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM mod343_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM mod343_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM mod343_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM mod343_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM mod343_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM mod343_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM mod343_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM mod343_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM mod343_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB mod343_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB mod343_wfconfig: Data: 2.52MB + Index: 0.00MB + Engine InnoDB mod343_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM mod343_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM mod343_wffilemods: Data: 2.41MB + Index: 0.48MB + Engine MyISAM mod343_wfhits: Data: 0.88MB + Index: 0.18MB + Engine MyISAM mod343_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM mod343_wfissues: Data: 0.03MB + Index: 0.01MB + Engine MyISAM mod343_wfknownfilelist: Data: 1.29MB + Index: 0.15MB + Engine MyISAM mod343_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM mod343_wflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM mod343_wflogins: Data: 0.09MB + Index: 0.03MB + Engine MyISAM mod343_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB mod343_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB mod343_wfnotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM mod343_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM mod343_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM mod343_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM mod343_wfstatus: Data: 0.11MB + Index: 0.05MB + Engine MyISAM mod343_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM mod343_yoast_indexable: Data: 0.31MB + Index: 0.14MB + Engine MyISAM mod343_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM mod343_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM mod343_yoast_primary_term: Data: 0.01MB + Index: 0.01MB + Engine MyISAM mod343_yoast_seo_links: Data: 0.09MB + Index: 0.05MB + Engine InnoDB mod343_yoast_seo_meta: Data: 0.08MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### acf-field: 95 acf-field-group: 6 attachment: 216 custom_css: 3 customize_changeset: 9 faq: 142 flamingo_contact: 62 flamingo_inbound: 319 mc4wp-form: 1 nav_menu_item: 111 nimble_post_type: 9 oembed_cache: 11 page: 120 polylang_mo: 19 popup: 13 popup_theme: 6 post: 64 product: 4 product_variation: 12 revision: 233 sa_slider: 5 shop_coupon: 57 shop_order: 39 shop_subscription: 39 wp_block: 1 wpcf7_contact_form: 5 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (33) ### Polylang: by WP SYNTEX – 2.8.1 ACF Content Analysis for Yoast SEO: by Thomas Kräftner ViktorFroberg marol87 pekz0r angrycreative Team Yoast – 2.3.0 Advanced Custom Fields: by Elliot Condon – 5.9.0 All-in-One WP Migration Unlimited Extension: by ServMask – 2.37 All-in-One WP Migration: by ServMask – 7.26 BackWPup: by Inpsyde GmbH – 3.7.1 Contact Form 7 Zendesk: by CRM Perks – 1.0.5 Contact Form 7: by Takayuki Miyoshi – 5.2.1 Cookie Notice: by dFactory – 1.3.2 Country & Phone Field Contact Form 7: by Narinder Singh Bisht – 2.1.6 Disqus for WordPress: by Disqus – 3.0.17 Slack Notifications: by dorzki – 2.0.7 Duplicate Post: by Enrico Battocchi – 3.2.4 Flamingo: by Takayuki Miyoshi – 2.2 Flexible Checkout Fields PRO: by WP Desk – 2.1.1 Flexible Checkout Fields: by WP Desk – 2.5.2 GA Google Analytics: by Jeff Starr – 20200325 Instapage Plugin: by Instapage – 3.2.13 Integration for Contact Form 7 and Pipedrive: by CRM Perks. – 1.0.0 kk Star Ratings: by Kamal Khan – 4.1.3 Mailjet for WordPress: by Mailjet SAS – 5.2.4 Polylang for WooCommerce: by WP SYNTEX – 1.4.4 Popup Maker: by Popup Maker – 1.9.2 Quick and Easy FAQs: by Inspiry Themes – 1.3.3 Sassy Social Share: by Team Heateor – 3.3.9 Slide Anything - Responsive Content / HTML Slider and Carousel: by Simon Edge – 2.3.13 WooCommerce Stripe Gateway: by WooCommerce – 4.5.2 WooCommerce Subscriptions: by WooCommerce – 3.0.5 – Installed version not tested with active version of WooCommerce 4.3.1 WooCommerce: by Automattic – 4.3.1 (update to version 4.5.2 is available) Wordfence Security: by Wordfence – 7.4.10 Yoast SEO: by Team Yoast – 14.8 Disable plugins / themes updates: by Vincent Guesné – 1.1.1 WP-Optimize - Clean, Compress, Cache: by David Anderson Ruhani Rabin Team Updraft – 3.1.2 ### Inactive Plugins (3) ### OneSignal Push Notifications: by OneSignal – 2.1.2 SumoMe: by SumoMe – 1.31 WooCommerce Services: by Automattic – 1.23.2 (update to version 1.24.3 is available) – Installed version not tested with active version of WooCommerce 4.3.1 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: left Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: ❌ Page not set Cart: #3087 - /en/cart/ Checkout: #3088 - /en/complete-your-order/ My account: #3089 - /en/mon-compte/ Terms and conditions: #736 - /en/terms-of-sales/ ### Theme ### Name: Blossom travel Version: 1.0.4 (update to version 1.0.8 is available) Author URL: https://blossomthemes.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Subscriptions ### WCS_DEBUG: ✔ No Subscriptions Mode: ✔ Live Subscriptions Live URL: https://www.worldisavillage.com Subscription Statuses: trash: 6 wc-active: 31 wc-on-hold: 2 WooCommerce Account Connected: ❌ No Report Cache Enabled: ✔ Yes Cache Update Failures: ✔ 0 failure ### Store Setup ### Country / State: France ### Subscriptions by Payment Gateway ### Stripe: trash: 1 wc-active: 15 wc-on-hold: 2 ### Payment Gateway Support ### Stripe: products refunds tokenization add_payment_method subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions pre-orders ### WC Pages Translations ### Shop base: ❌ Page not set Cart: ❌ Missing translations: De Es Checkout: ❌ Missing translations: De Es My account: ❌ Missing translations: De Es ### Action Scheduler ### Complete: 344 Oldest: 2020-08-29 09:53:55 +0200 Newest: 2020-09-28 21:23:35 +0200 Pending: 63 Oldest: 2020-09-29 10:51:05 +0200 Newest: 2020-11-20 02:00:00 +0100I tried your troubleshoot steps and it seems that the problem is coming from the plugin Polylang for Woocommerce.
I will try to find a solution with them.Thank you for your help !
Viewing 3 replies - 1 through 3 (of 3 total)