claudio

Hi Craig did you test the query in MySQL? Shouldn’t you have an AND in your WHERE clause? Otherwise what is “form_name”? I guess a column in table wp_cf7dbplugin_submits.
Maybe try first a simple query with userID and then make it more complex in order to understand if the problem is the variable or the query syntax

When displaying the chart do you get any error message in the JS console? (shift+ctrl+I)

Closed

Hi, please check that the wp-config.php file in your production server contains the DB connection parameters in the canonical form:

// ** MySQL settings - You can get this info from your web host ** //
/** The name of the database for WordPress */
define( 'DB_NAME', 'database_name_here' );

/** MySQL database username */
define( 'DB_USER', 'username_here' );

/** MySQL database password */
define( 'DB_PASSWORD', 'password_here' );

/** MySQL hostname */
define( 'DB_HOST', 'localhost' );

sometimes some hosting environments have weird configurations. As an alternative you can directly edit the DB entry for the DB credentials. Just look at your dev setup and mimic it (with the production credentials)

Hi this is not supported by Lite. Pro or Enterprise only.
http://www.wpbusinessintelligence.com/products-and-services/
cheers,
Claudio

Hi Roberto,
do you have any error message in the JS console?
You have to press ctrl+shift+I to open the browser dev tools and then select “console”.

Additionally, please make sure that you have given a name and title to all charts.
cheers,
Claudio

Dear Loic,
please continue the conversation using the customer support email address you already used.
Kind regards,
Claudio