Brian's Replies - page 19

Forum Replies Created

Viewing 15 replies - 271 through 285 (of 1,209 total)

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Forum: Plugins
In reply to: [The Events Calendar] Cannot see all of locations in the map

Plugin Contributor Brian
(@brianjessee)

10 years ago

Hi,

Thanks for using the Events Calendar.

Here on the WordPress.org forum, I’m afraid we do not provide technical support for our premium plugins. I would ask that you take any technical support questions across to our premium forum where we will respond to you within 24 hours during the week:

https://theeventscalendar.com/support/forums/

Thanks again!

Forum: Plugins
In reply to: [The Events Calendar] Cannot toggle Timezone mode in 4.1.4

Plugin Contributor Brian
(@brianjessee)

10 years ago

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

It looks like there is a bug in 4.1.4 with the settings.

We recommend downgrading to 4.1.3 to fix the issue for now.

You can download older versions of the core plugin here:

https://wordpress.org/plugins/the-events-calendar/developers/

And follow these steps to manually update the plugin:

https://theeventscalendar.com/knowledgebase/manual-updates/

This process does not delete or change events or their settings.

Let us know if this helps the issue.

Thanks

Forum: Plugins
In reply to: [The Events Calendar] Events Calendar Dates and Time not displaying correctly

Plugin Contributor Brian
(@brianjessee)

10 years ago

Hi jennito1977,

Before doing that testing please let us know your display settings here:

The Display of the date formats is found here:

Events > Settings > Display Tab > Date Format Settings

And time format is here:

WordPress > Settings > General > Time Format

Forum: Plugins
In reply to: [The Events Calendar] Can't save display settings

Plugin Contributor Brian
(@brianjessee)

10 years ago

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

It looks like there is a bug in 4.1.4 with the settings.

We recommend downgrading to 4.1.3 to fix the issue for now.

You can download older versions of the core plugin here:

https://wordpress.org/plugins/the-events-calendar/developers/

And follow these steps to manually update the plugin:

https://theeventscalendar.com/knowledgebase/manual-updates/

This process does not delete or change events or their settings.

Let us know if this helps the issue.

Thanks

Forum: Plugins
In reply to: [The Events Calendar] BUG? Settings page resets to default

Plugin Contributor Brian
(@brianjessee)

10 years ago

Hi

The Display of the date formats is found here:

Events > Settings > Display Tab > Date Format Settings

And time format is here:

WordPress > Settings > General > Time Format

Forum: Plugins
In reply to: [The Events Calendar] BUG? Settings page resets to default

Plugin Contributor Brian
(@brianjessee)

10 years ago

Hi,

It looks like there is a bug in 4.1.4 with the settings.

We recommend downgrading to 4.1.3 to fix the issue for now.

You can download older versions of the core plugin here:

https://wordpress.org/plugins/the-events-calendar/developers/

And follow these steps to manually update the plugin:

https://theeventscalendar.com/knowledgebase/manual-updates/

This process does not delete or change events or their settings.

Let us know if this helps the issue.

Thanks

Forum: Plugins
In reply to: [Ajax Upload for Gravity Forms] Possible Fillters to Add to Change the File Type
Thread Starter Brian
(@brianjessee)

10 years ago
Hi

Thanks for the response.

No worries about Git.

I believe accept_file_types is correct as that is what is built in the $options array:
```
$options = array(
				'upload_dir' => $target_path['dirname'].'/',
				'upload_url' => $target_url['dirname'].'/',
				'image_versions' => array(
					'' => array(
					'max_width' => $ajax_upload_options['filewidth'],
					'max_height' => $ajax_upload_options['fileheight'],
					'jpeg_quality' => $ajax_upload_options['filejpegquality']
					)
				),
				'accept_file_types' => '/(\.|\/)('.$ajax_upload_options['filetype'].')$/i',
				'max_file_size' => $file_size_kb
			);
```
And that is what I am trying to filter. It was the reason I had to make two different filters and not use on as the data and naming is different.

I have the coding working on a development site exactly as I presented it to you and it was not throwing an error for using the accept_file_types.

Cheers
Forum: Plugins
In reply to: [The Events Calendar] what is this? month view

Plugin Contributor Brian
(@brianjessee)

10 years ago

Hi,

Can you please follow our testing for conflicts guide:

https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

And see if that can narrow down the cause of this then.

Let us know what you find out.

Thanks

Forum: Plugins
In reply to: [The Events Calendar] AutoImport Not Working

Plugin Contributor Brian
(@brianjessee)

10 years ago

Hi,

Thanks for using the Events Calendar.

Here on the WordPress.org forum, I’m afraid we do not provide technical support for our premium plugins. I would ask that you take any technical support questions across to our premium forum where we will respond to you within 24 hours during the week:

https://theeventscalendar.com/support/forums/

Thanks again!

Forum: Plugins
In reply to: [The Events Calendar] After last update, there is a BIG problem with event website

Plugin Contributor Brian
(@brianjessee)

10 years ago

Hi,

Sorry for the issues you are having. We can help troubleshoot them with you.

I tested this out on my test site and not able to reproduce the issue and I have not seen other reports of it either.

It looks like your theme could be causing the issue with a custom template in the tribe-events directory of your theme.

Our standard template looks like this:

http://wpshindig.com/event/weekly-hack-night/2016-05-31/

Which is different from your site.

Please try our testing for conflicts guide and see if that narrows down the source of the issue as your theme or another plugin:

https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Let us know what you find out.

Thanks

Forum: Plugins
In reply to: [The Events Calendar] Calendar Crashed

Plugin Contributor Brian
(@brianjessee)

10 years ago

Hi,

Thanks for using the Events Calendar.

Here on the WordPress.org forum, I’m afraid we do not provide technical support for our premium plugins. I would ask that you take any technical support questions across to our premium forum where we will respond to you within 24 hours during the week:

https://theeventscalendar.com/support/forums/

Thanks again!

Forum: Plugins
In reply to: [The Events Calendar] what is this? month view

Plugin Contributor Brian
(@brianjessee)

10 years ago

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

That usually shows up when you have a minify plugin minify the event scripts. Can you disable that and see if that helps?

Forum: Plugins
In reply to: [The Events Calendar] Remove sidebar, but keep calendar BELOW my page header

Plugin Contributor Brian
(@brianjessee)

10 years ago

I am glad to see you figured it out. Going to mark this resolved.

Forum: Plugins
In reply to: [The Events Calendar] The Events Calendar does not show

Plugin Contributor Brian
(@brianjessee)

10 years ago

Great thanks for sharing!

Forum: Plugins
In reply to: [The Events Calendar] Settings Won't "Stick", Default Page View Shows Blog Archive Layout

Plugin Contributor Brian
(@brianjessee)

10 years ago

I am glad you were able to figure it out.

Sorry I missed what the issue is really was.

Glad you found the Genesis guide I was able to put that together over a year of collecting and creating snippets to help with Genesis as that is my go to theme too!

Viewing 15 replies - 271 through 285 (of 1,209 total)

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