brian42

Thanks for your help @champsupertramp, I worked with wordpress.com and they added a clear cache menu for me to clear my wordpress.com site cache when we change a users role. they cautioned me that this can affect site performance while the cache rebuilds but it does solve the issue immediately. I thought I would post this here if anyone else runs into this issue. This issue is resolved now.

Thanks @champsupertramp sent you an email to team@ultimatemember.com.

Brian.

Hi @champsupertramp,

I’ve use advanced user management to update the role from one to another via the advanced user management screen, selecting the user and using the change-role-to pulldown and change button. I can verify here in the database joining together wp_users and wp_usermeta that the role seems to be changed in terms of capabilites below and what shows on the advanced user screen in wordpress.com I don’t see more than one role for the below user, but I’m not sure how it’s determining the role for the user from the database either.

Also, my wp_um_metadata is emptry and I’ve created two roles via UM. Should this table be populated?

Thanks for your help, happy to test further to resolve this issue.
Brian

Changes from (I’ve removed password and other cols in the output, but you can see key value pairs.)

role
um_myrole-client

( 970, 204921649, 'first_name', 'Brian'),
( 971, 204921649, 'last_name', '42'),
( 972, 204921649, 'description', ''),
( 973, 204921649, 'rich_editing', 'true'),
( 974, 204921649, 'syntax_highlighting', 'true'),
( 975, 204921649, 'comment_shortcuts', 'false'),
( 976, 204921649, 'admin_color', 'fresh'),
( 977, 204921649, 'use_ssl', '0'),
( 978, 204921649, 'show_admin_bar_front', 'true'),
( 979, 204921649, 'locale', ''),
HERE is the old Role:
( 980, 204921649, 'wp_capabilities', 'a:1:{s:17:\"um_myrole-client\";b:1;}'),

( 981, 204921649, 'wp_user_level', '0'),
( 983, 204921649, 'um_member_directory_data', 'a:5:{s:14:\"account_status\";s:8:\"approved\";s:15:\"hide_in_members\";b:1;s:13:\"profile_photo\";b:0;s:11:\"cover_photo\";b:0;s:8:\"verified\";b:0;}'),
( 984, 204921649, 'um_user_profile_url_slug_user_login', 'BrianHome'),
( 985, 204921649, 'full_name', 'brian 42'),
( 987, 204921649, 'dismissed_wp_pointers', ''),
( 988, 204921649, 'synced_gravatar_hashed_id', '0bxxxxxxxxx'),
( 990, 204921649, 'account_status', 'approved');

To:
um_myrole-client-restricted

( 969, 204921649, 'nickname', 'BrianHome'),
( 970, 204921649, 'first_name', 'Brian'),
( 971, 204921649, 'last_name', '42'),
( 972, 204921649, 'description', ''),
( 973, 204921649, 'rich_editing', 'true'),
( 974, 204921649, 'syntax_highlighting', 'true'),
( 975, 204921649, 'comment_shortcuts', 'false'),
( 976, 204921649, 'admin_color', 'fresh'),
( 977, 204921649, 'use_ssl', '0'),
( 978, 204921649, 'show_admin_bar_front', 'true'),
( 979, 204921649, 'locale', ''),
Here is the new Role:

( 980, 204921649, 'wp_capabilities', 'a:1:{s:28:\"um_myrole-client-restricted\";b:1;}'),

( 981, 204921649, 'wp_user_level', '0'),
( 983, 204921649, 'um_member_directory_data', 'a:5:{s:14:\"account_status\";s:8:\"approved\";s:15:\"hide_in_members\";b:1;s:13:\"profile_photo\";b:0;s:11:\"cover_photo\";b:0;s:8:\"verified\";b:0;}'),
( 984, 204921649, 'um_user_profile_url_slug_user_login', 'BrianHome'),
( 985, 204921649, 'full_name', 'brian saltzman'),
( 987, 204921649, 'dismissed_wp_pointers', ''),
( 988, 204921649, 'synced_gravatar_hashed_id', '0b62xxxxxxxxxxxxxxxxxxxx'),
( 990, 204921649, 'account_status', 'approved');