Blaz K.

Hi,

that’s unfortunately not possible.

Regards,
Blaz

@goldenfish125,

it’s hard to debug this with so little information. You should check PHP error log or alternatively follow the steps listed here. Also make sure you are running WordPress version higher than 4.7.

@badarmor,

I guess your issued appeared after the update? If that’s the case clear cache. I had several requests for help like this and the problem was always in cached resources from version 2. Make sure to clear all cache: WP plugins, CDN, hosting provider’s cache if used etc.

Blaz

Hi @cheonmu,

this can be easily done with rmp_structured_data filter.

function blazzdev_structured_data( $structuredData ) {
  if( (rmp_get_avg_rating() * 10 ) < 30) {
    return ''; 
  }
  return $structuredData;
}

add_filter( 'rmp_structured_data', 'blazzdev_structured_data' );

Regards,
Blaz

@badarmor, regarding the nonce, no extra function should be required. But you do need to ensure that page cache is emptied every 24 hours. I’m not so familiar with W3 cache plugin, so it’s probably best to ask on their support forum how to ensure that.

@dominic2020, we fixed via email 🙂

Hi guys,

version 3 has pretty good error handling, so it’s important to let me know what message you get after trying to submit feedback. In @dominic2020 case, the token doesn’t get saved to database but we haven’t yet been able to figure out what’s the reason. We are, however, in touch and investigating.

@badarmor in your case it could be invalid nonce as the error is not consistent. You will get invalid nonce error if you have page cache expiry set to more than 24 hours. In this case the plugin will reject feedback and votes after 24 hours of last cache release until the cache is cleared again. So, check you cache settings and make sure cache is cleared at least every 24 hours. Also check the error log and let me know if you see anything related to the plugin.

Regards,
Blaz

Hi @jan135,

you should first figure out which caching plugin is installed on your website and then find the “clear cache button” 🙂 Just look under plugins for anything that has cache in name.

Blaz

Hi @converted,

invalid nonce message indicates that the nonce submitted with the rating was not valid. This typically happens if you cache your pages for more than 24 hours as WordPress nonces are valid for 24 hours. Check you cache settings and make sure that cache gets cleared at least every 24 hours.

Regards,
Blaz

Hi @tcartr07,

have you followed the guide here and cleared all caches? Please also share the link to the website as otherwise it’s impossible to see what is causing the problem.

Regards,
Blaz