Ben Fox
Forum Replies Created
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Forum: Plugins
In reply to: [Sidekick] Huge amount of autoloaded data for massive multisiteWell. Bart is. 🙂
Have a great weekend.
Forum: Plugins
In reply to: [Sidekick] Huge amount of autoloaded data for massive multisiteAdam,
One last update. In order to clear out the old data you just need to delete the sk_checked_blogs field from the DB once you’ve updated. That should fix the issue completely.
OK. I think we’re good now. If not, let me know here or at support@sidekick.pro.
Have a great weekend.
Ben
Forum: Plugins
In reply to: [Sidekick] Huge amount of autoloaded data for massive multisiteAdam,
Good news, I just spoke with our devs and this issue was actually just addressed in our latest platform / plugin release.
Please make sure the client is using the latest plugin version and that they clear cache. They should see version number 3.16.0 or later in the right corner of the play bar when they open the SIDEKICK drawer.
I’m waiting for an answer still on whether or not there needs to be anything done to clear out the old data. Please standby on that.
Apologies for the issue.
Ben
Forum: Plugins
In reply to: [Sidekick] Huge amount of autoloaded data for massive multisiteHi Adam,
Thank you for bringing this to our attention. I am going to open a ticket on it. If you’d like to be on the ticket, please email me at ben@sidekick.pro and I will add you so you can stay up to date. Otherwise, I will post here on Monday or Tuesday with an update.
Ben
Forum: Plugins
In reply to: [Sidekick] Plugin Conflict with Theme FusionHi,
We’ve pushed a fix for this issue through our platform, no plugin update needed but you may need to clear your cache. You should see version 3.17 in the play bar (bottom right).
On a side note, the theme is using a JS library that’s very out of date and is not checking for conflicts on it’s own. We will alert the theme author as well.
Thank you for your patience. Apologies for the inconvenience.
Ben
Forum: Plugins
In reply to: [Sidekick] Plugin Conflict with Theme FusionGot it. Thank you.
Forum: Plugins
In reply to: [Sidekick] Plugin Conflict with Theme FusionHi Radices,
Thank you for reporting this. Would it be possible for you to send a copy of the theme and a description of the error to support@sidekick.pro? (cc ben@sidekick.pro) and we will get right on it.
Ben
Forum: Plugins
In reply to: [Sidekick] Partners?Hi Curtiss,
Apologies for the confusion, our docs in this area are something we need update. Can you point out where you’re seeing the broken links?
For clarity, WP Engine provides SIDEKICK ONLY on their dashboard (my.wpengine.com) and not through WordPress. So installing SIDEKICK for WordPress into a WPE install will only give you the free version.
If you install a WordPress site through Media Temple Managed WordPress or Go Daddy Pro, you will receive a full version of SIDEKICK at no charge.
Again, my apologies for the confusion.
If you have any further questions, please don’t hesitate to post them here or email me directly at ben@sidekick.pro.
Thank you for using SIDEKICK!
Ben
Forum: Plugins
In reply to: [Sidekick] Front-end interactive user tutorialHi Debra,
Thank you for your question. SIDEKICK for WordPress doesn’t function out of the box on the front-end of a website however it’s a feature we are considering.
Ben Fox
Forum: Plugins
In reply to: [Sidekick] taking over button cssHi Thomas,
Thanks for the feedback. We thought that with the placement of the sidekick button right at the bottom, this wouldn’t be an issue. Obviously for you it is, sorry about that.
I’m not sure yet how we’ll solve it but I will bring it up with the team today.
Ben Fox
Forum: Reviews
In reply to: [Sidekick] Nice intro for new WPs, but annoying bug in recent versionThank you for the heads up. We will take a look ASAP and get back to you here.
You can also always contact us directly at support@sidekick.pro.
Forum: Plugins
In reply to: [Sidekick] JS errors opening composerThanks for letting us know and for the detailed error description. We’re on it.
Would you mind telling me which browser and OS you’re using?
Apologies for the inconvenience.
Ben
Forum: Plugins
In reply to: [Sidekick] Network settings page cutoff.Thank you for the quick reply. 2.1.1 nixed that Safari bug and it works for us. Sorry about that.
I’m going to loop in one of our devs to see if we can knock it off quickly.
Ben
Forum: Plugins
In reply to: [Sidekick] Network settings page cutoff.Thanks for bringing this to our attention. We just released an update (2.1.1) that should fix this issue. Can you please update and try it again?
Please let me know if it’s still not working for you.
Thanks again for the heads up!
Ben
Forum: Plugins
In reply to: [Sidekick] Help Me Button not appearing in 4.1Hi,
There are a few things that can cause this issue.
1. You are using an old version of WordPress (we support only 2 versions back)
2. You are using a small screen or tablet.Do either of these apply to you?
Ben