baystrength
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Hi Nick,
To further update you, I had a client tonight attempt to pay on my laptop. On a hunch, I had him pay on the web site while not logged into it, and saw the behavior other clients had reported to me: the green check mark appears, and then they are redirected back to the same page they are on (rather than the payment confirmation page), and no payment is registered in Stripe.com. So it seems that at least in my case, payments have no problem going through when the site user is logged into WP, but they often fail when the user is not logged in.
At this point I think I am likely to switch to another plugin since it seems clear I have lost and am continuing to lose business from this and cannot afford to wait to make a change. If/when I do, I can leave up a test page for QA if you wish, since it seems like this is a serious issue with the plugin.
Thanks for your help and timely response, Nick.
Here is the info you requested. All plugins are updated to their most recent versions.
Theme: Divi, by Elegant Themes
Active Plugins:
Contact Form 7
Google Sitemap by BestWebSoft
iThemes Security
Mailpoet – Contact Form 7 Integration
Mailpoet Newsletters
NK Google Analytics
Theme Check
WordPress Force HTTPS
WP Maintenance Mode
WP Simple Pay Pro for Stripe
WP Simple Pay Pro for Stripe – Subscriptions Add-on
WP Super CacheInactive Plugins:
Akismet
Hello Dolly
Jetpack by WordPress.com
ML Parallax
Parallax Scroll by Adamrob.co.ukUpdate to my above post to provide more info:
– This issue has been happening from my very first install of Stripe.
– I have cleared all web site caches. (I am using WP Super Cache plugin)
– Stripe settings screenshots: http://imgur.com/a/Uvh6Q
– Shortcode used on page referenced in above post: [stripe id=”septemberSpecial” name=”Bay Strength” amount=”9500″ payment_button_label=”September Special: Learn 4 lifts for $95″ success_redirect_url=”https://www.baystrength.com/payment-confirmation/” failure_redirect_url=”https://baystrength.com/payment-failure/”%5D%5B/stripe%5D
– I have checked for theme & plugin conflicts with no luckHi all,
Chiming in on this thread: I have had problem #2, identified by bruschr, multiple times in the past couple weeks. Clients click on the payment button, fill out their info, see the green check mark, and assume payment goes through but no record is recorded in Stripe.
In at least two cases, I have confirmation from the people involved that they are redirected back to the same page they were on rather than the payment confirmation page. One user reported this from a desktop PC, the other from an iPhone using Safari.
Unfortunately I cannot reproduce this error myself — but it seems to be a consistent issue, and is troubling because there may be people attempting to sign up for my services who think they submit payment, and whom I never hear from again…
Sample web page that has had this issue: baystrength.com/september-special
Best,
Jeremy