Forum Replies Created

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter avashije

    (@avashije)

    Ah, I solved this issue by choosing a different checkout page layout in my theme’s options.

    Thread Starter avashije

    (@avashije)

    Update: on my staging site, I disabled every single plugin except for Woocommerce and Woocommerce Stripe Gateway and deleted cache and the problem persists.

    Thread Starter avashije

    (@avashije)

    I had actually checked the inline option hoping that it would fix my issue, and it didn’t 🙁

    Thank you for showing me the sample page….it looks fine there! Interestingly, the error only occurs about 50% of the time on my page, but the sample page you linked always looks good no matter how many times I refresh the page.

    Thread Starter avashije

    (@avashije)

    Thank you for your reply. Pasted below is my status report.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://santafean.com
    Site address (URL): https://santafean.com
    WC Version: 5.2.0
    REST API Version: ✔ 5.2.0
    WC Blocks Version: ✔ 4.7.1
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 2.1.5
    Log Directory Writable: ✔
    WP Version: 5.7.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.46 (Unix) OpenSSL/1.1.1
    PHP Version: 7.4.16
    PHP Post Max Size: 1 GB
    PHP Time Limit: 70
    PHP Max Input Vars: 5000
    cURL Version: 7.58.0
    OpenSSL/1.1.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.33-0ubuntu0.18.04.1-log
    Max Upload Size: 512 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.2.0
    WC Database Prefix: wp_4f48d70ce5_
    Total Database Size: 44.49MB
    Database Data Size: 35.98MB
    Database Index Size: 8.51MB
    wp_4f48d70ce5_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_4f48d70ce5_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_4f48d70ce5_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_4f48d70ce5_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_4f48d70ce5_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_4f48d70ce5_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_4f48d70ce5_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_4f48d70ce5_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_4f48d70ce5_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_4f48d70ce5_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_4f48d70ce5_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_4f48d70ce5_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_4f48d70ce5_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_4f48d70ce5_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_4f48d70ce5_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_4f48d70ce5_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_4f48d70ce5_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_4f48d70ce5_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_4f48d70ce5_ai1ec_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_4f48d70ce5_ai1ec_event_category_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_4f48d70ce5_ai1ec_event_instances: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_4f48d70ce5_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_4f48d70ce5_cjtoolbox_authors: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_4f48d70ce5_cjtoolbox_backups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_4f48d70ce5_cjtoolbox_blocks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_4f48d70ce5_cjtoolbox_package_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_4f48d70ce5_cjtoolbox_parameters: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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    wp_4f48d70ce5_cjtoolbox_templates: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
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    wp_4f48d70ce5_cmplz_dnsmpd: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_4f48d70ce5_cmplz_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_4f48d70ce5_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_4f48d70ce5_fbv: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_4f48d70ce5_fbv_attachment_folder: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_4f48d70ce5_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_4f48d70ce5_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_4f48d70ce5_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_4f48d70ce5_options: Data: 5.44MB + Index: 0.14MB + Engine InnoDB
    wp_4f48d70ce5_postmeta: Data: 10.52MB + Index: 3.03MB + Engine InnoDB
    wp_4f48d70ce5_posts: Data: 13.19MB + Index: 0.52MB + Engine InnoDB
    wp_4f48d70ce5_redirects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_4f48d70ce5_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_4f48d70ce5_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_4f48d70ce5_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_4f48d70ce5_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_4f48d70ce5_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_4f48d70ce5_usermeta: Data: 1.52MB + Index: 2.00MB + Engine InnoDB
    wp_4f48d70ce5_users: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
    wp_4f48d70ce5_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_4f48d70ce5_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_4f48d70ce5_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_4f48d70ce5_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_4f48d70ce5_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_4f48d70ce5_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_4f48d70ce5_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_4f48d70ce5_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_4f48d70ce5_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_4f48d70ce5_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_4f48d70ce5_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_4f48d70ce5_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_4f48d70ce5_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_4f48d70ce5_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_4f48d70ce5_wpml_mails: Data: 0.50MB + Index: 0.00MB + Engine InnoDB
    wp_4f48d70ce5_yikes_easy_mc_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_4f48d70ce5_yoast_indexable: Data: 1.52MB + Index: 0.61MB + Engine InnoDB
    wp_4f48d70ce5_yoast_indexable_hierarchy: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    wp_4f48d70ce5_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_4f48d70ce5_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_4f48d70ce5_yoast_seo_links: Data: 1.50MB + Index: 0.42MB + Engine InnoDB
    wp_4f48d70ce5_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 944
    custom_css: 2
    customize_changeset: 35
    flamingo_contact: 591
    flamingo_inbound: 92
    lp_incomplete_user: 151
    lp_transaction: 420
    lp-coupons: 7
    nav_menu_item: 7
    oembed_cache: 34
    page: 31
    popup: 2
    popup_theme: 8
    post: 160
    product: 1
    product_variation: 5
    revision: 652
    shop_order: 2
    sidebar_instance: 20
    thegem_client: 6
    thegem_footer: 2
    thegem_gallery: 4
    thegem_team_person: 44
    thegem_testimonial: 4
    thegem_title: 3
    vc_settings_preset: 2
    wpcf7_contact_form: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (47) ###
    
    ManageWP - Worker: by GoDaddy – 4.9.8
    404page - your smart custom 404 error page: by Peter Raschendorfer – 11.3.0
    Oakley Studio Traffic Reports: by Noventum – 1.1.0
    Change WordPress Login Logo: by Boopathi Rajan – 1.1.6
    Complianz | GDPR/CCPA Cookie Consent: by Really Simple Plugins – 4.9.12
    Contact Form 7: by Takayuki Miyoshi – 5.4
    CSS & JavaScript Toolbox: by Wipeout Media – 11.3
    Custom Permalinks: by Sami Ahmed Siddiqui – 1.7.1
    Duplicate Page and Post: by Arjun Thakur – 2.6.5
    Easy Custom Sidebars: by Titanium Themes – 2.0.1
    Enable jQuery Migrate Helper: by The WordPress Team – 1.3.0
    Enable Media Replace: by ShortPixel – 3.5.0
    Endo Custom: by Endo Creative – 1.0.0
    301 Redirects: by WebFactory Ltd – 2.67
    FileBird: by Ninja Team – 4.1
    Flamingo: by Takayuki Miyoshi – 2.2.1
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.17.0
    Jetpack by WordPress.com: by Automattic – 9.6.1
    WPBakery Page Builder: by Michael M - WPBakery.com – 6.6.0
    Leaky Paywall - Basic Shipping: by ZEEN101 – 1.7.0
    Leaky Paywall - Coupons: by ZEEN101 – 1.9.4
    Leaky Paywall - Gift Subscriptions: by ZEEN101 – 2.9.9
    Leaky Paywall - MailChimp: by ZEEN101 – 1.9.1
    Leaky Paywall - Multiple Levels: by Zeen101 Development Team – 1.3.0
    Leaky Paywall - Recurring Payments: by ZEEN101 – 1.2.0
    Leaky Paywall - Reporting Tool: by ZEEN101 – 1.4.0
    Leaky Paywall - SimpleCirc: by ZEEN101 – 1.2.0
    Leaky Paywall: by ZEEN101 – 4.16.0
    Mailgun: by Mailgun – 1.7.7
    Popup Maker: by Popup Maker – 1.16.1
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
    TheGem Blocks: by Codex Themes – 1.0.3
    TheGem Theme Elements (for WPBakery): by Codex Themes – 4.7.0
    TheGem Demo Import (for WPBackery): by Codex Themes – 4.7.0
    Use Any Font: by Dnesscarkey – 6.0.5
    User Switching: by John Blackbourn & contributors – 1.5.6
    WooCommerce Stripe Gateway: by WooCommerce – 5.1.0
    WooCommerce Payments: by Automattic – 2.2.0 (update to version 2.3.0 is available)
    WooCommerce Shipping & Tax: by Automattic – 1.25.11 (update to version 1.25.12 is available)
    WooCommerce: by Automattic – 5.2.0 (update to version 5.2.2 is available)
    Yoast SEO: by Team Yoast – 16.1.1
    WP Mail Logging: by MailPoet – 1.9.7
    Wordpress Page Widgets: by CodeAndMore – 3.9
    Smush: by WPMU DEV – 3.8.4
    Easy Forms for Mailchimp: by YIKES
    Inc. – 6.8.4
    
    Embed Plus for YouTube - Gallery, Channel, Playlist, Live Stream: by Embed Plus for YouTube Team – 13.4.2
    Zenbox Custom Code: by Zenbox Marketing – 1.0.0
    
    ### Inactive Plugins (6) ###
    
    Akismet Anti-Spam: by Automattic – 4.1.9
    All-in-One Event Calendar by Time.ly: by Time.ly Network Inc. – 2.6.8
    FileBird Lite: by Ninja Team – 4.7.2
    Insert Headers and Footers: by WPBeginner – 1.5.0
    Wordpress Ad Widget: by Broadstreet XPRESS – 2.19.0
    WP Armour - Honeypot Anti Spam: by Dnesscarkey – 1.7.1
    
    ### Must Use Plugins (1) ###
    
    ManageWP - Worker Loader: by GoDaddy –
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #8571 - /store/
    Cart: #8542 - /cart/
    Checkout: #8543 - /checkout/
    My account: #8544 - /my-account-2/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: TheGem Child
    Version: 1.0
    Author URL: http://codex-themes.com/thegem/
    Child Theme: ✔
    Parent Theme Name: TheGem
    Parent Theme Version: 4.7.0
    Parent Theme Author URL: 
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Archive Template: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    
    Overrides: thegem/woocommerce/cart/cart-shipping.php
    thegem/woocommerce/cart/cart-totals.php
    thegem/woocommerce/cart/cart.php
    thegem/woocommerce/cart/cross-sells.php
    thegem/woocommerce/cart/mini-cart.php version 3.7.0 is out of date. The core version is 5.2.0
    thegem/woocommerce/cart/proceed-to-checkout-button.php
    thegem/woocommerce/cart/shipping-calculator.php
    thegem/woocommerce/checkout/form-billing.php
    thegem/woocommerce/checkout/form-checkout.php
    thegem/woocommerce/checkout/form-coupon.php
    thegem/woocommerce/checkout/form-login.php
    thegem/woocommerce/checkout/form-shipping.php
    thegem/woocommerce/checkout/payment-method.php
    thegem/woocommerce/checkout/payment.php
    thegem/woocommerce/checkout/review-order.php version 3.8.0 is out of date. The core version is 5.2.0
    thegem/woocommerce/checkout/terms.php
    thegem/woocommerce/checkout/thankyou.php
    thegem/woocommerce/content-product.php
    thegem/woocommerce/content-single-product.php
    thegem/woocommerce/content-widget-product.php
    thegem/woocommerce/global/breadcrumb.php
    thegem/woocommerce/global/form-login.php
    thegem/woocommerce/loop/loop-end.php
    thegem/woocommerce/loop/loop-start.php
    thegem/woocommerce/loop/orderby.php
    thegem/woocommerce/loop/pagination.php
    thegem/woocommerce/loop/price.php
    thegem/woocommerce/loop/rating.php
    thegem/woocommerce/loop/result-count.php
    thegem/woocommerce/loop/sale-flash.php
    thegem/woocommerce/myaccount/form-edit-account.php
    thegem/woocommerce/myaccount/form-edit-address.php
    thegem/woocommerce/myaccount/form-login.php
    thegem/woocommerce/myaccount/form-lost-password.php
    thegem/woocommerce/myaccount/form-reset-password.php
    thegem/woocommerce/myaccount/my-account.php
    thegem/woocommerce/myaccount/navigation.php
    thegem/woocommerce/myaccount/orders.php
    thegem/woocommerce/order/order-details-customer.php
    thegem/woocommerce/order/order-details-item.php version 3.7.0 is out of date. The core version is 5.2.0
    thegem/woocommerce/order/order-details.php
    thegem/woocommerce/product-searchform.php
    thegem/woocommerce/single-product/add-to-cart/external.php
    thegem/woocommerce/single-product/add-to-cart/grouped.php version 4.0.0 is out of date. The core version is 4.8.0
    thegem/woocommerce/single-product/add-to-cart/simple.php
    thegem/woocommerce/single-product/add-to-cart/variable.php
    thegem/woocommerce/single-product/meta.php
    thegem/woocommerce/single-product/rating.php
    thegem/woocommerce/single-product/related.php
    thegem/woocommerce/single-product/review.php
    thegem/woocommerce/single-product/tabs/additional-information.php
    thegem/woocommerce/single-product/tabs/description.php
    thegem/woocommerce/single-product/tabs/tabs.php
    thegem/woocommerce/single-product/title.php
    thegem/woocommerce/single-product-reviews.php
    thegem/woocommerce/content-product_cat.php
    
    Outdated Templates: ❌
    					
    					
    						Learn how to update
    
    ### Action Scheduler ###
    
    Complete: 22
    Oldest: 2021-04-10 12:17:36 -0600
    Newest: 2021-04-22 14:44:15 -0600
    
    ### Status report information ###
    
    Generated at: 2021-04-22 20:10:30 -06:00
    
    Thread Starter avashije

    (@avashije)

    I’m seeing this issue on iPhone 8 plus, ios 14.4.2. If I can’t resolve this issue, I’ll have to find another plugin today that uses stripe in woocommerce checkout. Please help! thanks

    Thread Starter avashije

    (@avashije)

    Thank you!!

    avashije

    (@avashije)

    Thank you for looking into this. I see now that when I inspect on Safari from my iPhone, the image is resized. However, when I resize a desktop browser screen to a narrow width, the image does not change resolutions (tried in Firefox, Chrome and Safari). I tried reloading the page at the smaller size as well as clearing my browser histories, but to no avail. Please let me know what you think.

    Thanks,

    Ava

    avashije

    (@avashije)

    Hi,

    Could you please help me in determining if my plugin is working? Here is the page I am testing, but I see no change in the Natural Image size when I hover in the web inspector after resizing the screen.

    http://test.santafecanyonroad.net/artists/carol-anthony

Viewing 8 replies - 1 through 8 (of 8 total)