AndrewRH
Forum Replies Created
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Thank you Jeremy for those tips. I’m a fan of JetPack and do have a number (if not all) modules activated on all the sites – so quite why one is using substantially more memory than others is a surprise to me.
How did I get the suspension lifted?
a) I started an online chat with them and demanded to know what was going on – let them know that I was *very cross* but I kept things as polite as I could manage;
b) I noted that they suspended the account without prior notification nor any notice until 90 minutes after (even then it was during the night UK time);
c) I demanded evidence to back up their assertions (they subsequently gave me a log which had no evidence they claimed it had in it);
d) I wrote to their CEO (use CEOemail.com website) telling him how unimpressed I was with the way their company did business (not answered to date);
e) I opened another support request demanding they lift the suspension (pointing out that all my campaign websites and all emails were now held to ransom);
f) I informed them that I was going to use social media (Facebook and Twitter) to inform people of what they had done;
g) I referred them to this thread so they could see that I was doing my part to try to resolve the issue (once I got evidence from them);
h) I replied again and again to the support request demanding the evidence (and for them to point to where in the logs they gave that the issue is demonstrated)
i) I pulled the logs from the cPanel to see if I could find any sudden spike that would account for the sudden suspension (I could not, and told them so)The tweets used this hashtag: #HostPapaSuspension
Update on situation: I added the ‘WP Super Cache’ plugin to all my WordPress sites on the shared host. I asked HostPapa if they still had any issue with the amount of resources my account was using….
Hostpapa told me on 26 November:
We have checked latest apache logs and the logs did not show any excessive resources usage by your account.
I live in fear. I took a full-site backup in the hope that it can be uploaded to a new host provider if they ever in the future suspend my account again and don’t return it.
Judge for yourselves if HostPapa is a company you want to do business with given the behaviour they demonstrated in my case.
If I get a response from the CEO then I will endeavor to reply here again.
~Andrew~
“Me too”
JetPack 2.6 and ‘All In One SEO Pack’ 2.1 and ‘Atahualpa’ 3.7.12
(SEO inside Atahualpa theme is disabled).Facebook debug shows…
!-- Jetpack Open Graph Tags --> <meta property="og:image" content="http://wordpress.com/i/blank.jpg"> <!-- All in One SEO Pack 2.1 by Michael Torbert of Semper Fi Web Design[391,398] --> <meta property="og:image" content="http://stopthekilling.org.uk/wp-content/plugins/all-in-one-seo-pack/images/default-user-image.png">Deactivate the ‘All In One SEO Pack’ and then get a warning instead…
Provided og:image is not big enough. Please use an image that’s at least 200×200 px. Image ‘http://stopthekilling.org.uk/wp-content/plugins/all-in-one-seo-pack/images/default-user-image.png’ will be used instead.
So, sure looks like JetPack is adding in the blank image when it shouldn’t be.
This website has just a few pages; no posts.
~Andrew~
In my case, my hosting provider was eUKHost and they had to fix the problem…
The mod_sec Apache web application fire wall was preventing the application to work, we have excluded mod_sec for your script “/xmlrpc.php” and now we were able to Connect to WordPress.com wish the jetpack.
~Andrew~
Forum: Fixing WordPress
In reply to: Weird Spam (?) links in Blog StatsRelated or not?
BBC News: Sites hit in massive web attack
Forum: Fixing WordPress
In reply to: Weird Spam (?) links in Blog StatsThis is a problem for my sites too.
Using WordPress 3.1 and WordPress.com Stats Version 1.8.1
~Andrew~
The error message is completely misleading and needs to be fixed in a future release. It had nothing to do with Javascript not being enabled on my site.
I was creating a new site with just pages. I was applying tags to those pages, but they were not recognized and that error message was being shown in the click tags and suggested tags sections.
My solution was to select ‘mass edit tags’ from under the Posts section and create all the tags I wanted there. This time, when I was adding or editing a page, I saw no error message and instead saw the tag choices.
~Andrew~
Forum: Everything else WordPress
In reply to: Am I a spammer?I think my latest posting also got caught up. Can an admin please check, and also add me to a ‘whitelist’ so not to have this happen again?
Thanks,
~Andrew~
Forum: Fixing WordPress
In reply to: comments page = blank page??I am having this problem, too. I switched to default theme and got a blank page (URL ended in wp-comments-post.php). However, this only happened with Firefox 3.5.1, and not Internet Explorer.
~Andrew~
Forum: Installing WordPress
In reply to: Fatal error on upgrade to 2.8.2…but disabling all plug-ins then doing the upgrade did work! whew, back to being a person not a business (no matter what 1&1 say!)
~Andrew~
Forum: Installing WordPress
In reply to: Fatal error on upgrade to 2.8.2Adding “define(‘WP_MEMORY_LIMIT’, ’64M’);” to wp-config.php didn’t solve the problem for me.
I asked my host provider, 1&1, about the error message when I tried an auto-upgrade to 2.8.2 [Fatal error: Out of memory (allocated 32243712) (tried to allocate 2355395 bytes) in …/wp-includes/http.php on line
1331].Here’s what they said:
We have checked your package and there is a need for you to upgrade your
package from Home to business because your CGI limit exceeded that is
why it keeps on displaying fatal error.So, my family blog running WordPress needs to be hosted on a business account (at extra cost)!
~Andrew~
Forum: Fixing WordPress
In reply to: [Plugin: Simple Tags] When can we expect WP 2.8 fixNo, I just upgraded to 2.8.1 and saw the Javascript error.
See http://wordpress.org/support/topic/227289?replies=16#post-1132885
~Andrew~
…I have just seen that others are reporting bugs with this plug-in when using v2.8 (and possibly 2.8.1 now?).
See: http://wordpress.org/support/topic/282590?replies=2
~Andrew~
I noticed that on my newly installed (empty) blog that this error occurred.
I was creating just pages (no blog posts) and assigning simple tags to them.
I went to wp-admin and the ‘Posts’ section and selected ‘Post Tags’. It showed the tags in the right hand column.
However, if I went to the ‘Manage Tags’ subsection, then no tags were listed.
Perhaps this plug-in doesn’t properly recognize tags if they aren’t also assigned to a post (as well as a page)?
~Andrew~
Forum: Fixing WordPress
In reply to: 2.8RC1 Permalink options include “index.php” – broken otherwiseAny help on this one?
