ameliabooking
Forum Replies Created
-
Hello everyone,
Can you please let us know if you are using Elementor or Elementor Pro and we will have this checked from our end?
Looking forward to your reply.
- This reply was modified 2 years, 5 months ago by ameliabooking.
Hello, thank you for reaching out to us.
For this purpose, you can hide the employee selection field from the first step of the booking form and then the employee will be automatically chosen after the date/time selection.
Please let us know if that works for you or not.
Forum: Plugins
In reply to: [Booking for Appointments and Events Calendar - Amelia] Amelia GoneHello, thank you for the update on this.
Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
Hello, thank you for reaching out to us.
At the moment, I can confirm that Amelia has a conflict with LMS and thus this integration cannot work.
Our developers are working on resolving this conflict so in the future, it will be possible.
In the meantime, please let us know if you have any other questions.
Forum: Plugins
In reply to: [Booking for Appointments and Events Calendar - Amelia] Amelia GoneHello, thank you for reaching out to us.
Can you please reinstall the plugin and let us know if that resolve the issue?
Looking forward to your reply.
Hello,
Since you’re using the Premium version of the plugin, please open a ticket on our official support platform, and we’ll gladly help you there.
Premium products are not supported in these forums.
Thank you for understanding.
Hello Tom,
Since you’re using the Premium version of the plugin, please open a ticket on our official support platform, and we’ll gladly help you there.
Premium products are not supported in these forums.
Thank you for understanding.
Hello, thank you for reaching out to us.
We have an option for you to define custom duration from which the customer can choose when booking an appointment:
There are two different types of appointments each of which is based on the maximum capacity of the service that is delivered. An appointment is considered as a “Single” appointment if the maximum capacity of the service is 1. If the maximum capacity is higher than 1, the appointment is considered as “Group”. There are two types of group appointments:
- Group appointments where all customers are separate (usually the case when they don’t know one another).
- Group appointments where one customer defines a number of persons that are coming with him or her.
The main difference between these two is that in the first one every person appears in the appointment separately, with all details defined, such as name, email, appointment status, payment details, etc.; this means that any person can cancel his/her participation in the appointment separately.
The situation with the second type of group appointment is that only the person who has scheduled the appointment has a name, email, appointment status, and payment details. The others are seen as +1.. +10 “addition”. So if one of them decides to cancel his or her participation in the appointment, there are two options: either they will cancel for all, or you need to reduce the number of persons in the “Edit Appointment” dialog.
The rest of the appointments from the package can be booked from the customer panel on the front end.
Please let us know if you have any other questions.
Hello, thank you for reaching out to us.
For that purpose, you can add custom fields (https://wpamelia.com/custom-fields/) for the purpose of adding additional fields for the customers to fill in.
But, there is no option to add conditional logic to custom fields. We do have a plan to implement this in the future, but there is no ETA on this.
Please let us know if you have any other questions.
Hello Mariela,
Since you’re using the Premium version of the plugin, please open a ticket on our official support platform, and we’ll gladly help you there.
Premium products are not supported in these forums.
Thank you for understanding.
Hello, we are glad to hear that the issue has been resolved.
Hello, thank you for reaching out to us.
We wanted to check with you if those multiple different booking sites would be connected with each other, and is site in this case, a website, or a place (location).
Looking forward to your reply.
Hello Daniel,
Since you’re using the Premium version of the plugin, please open a ticket on our official support platform, and we’ll gladly help you there.
Premium products are not supported in these forums.
Thank you for understanding.
Hello,
Since you’re using the Premium version of the plugin, please open a ticket on our official support platform, and we’ll gladly help you there.
Premium products are not supported in these forums.
Thank you for understanding.
Hello, thank you for reaching out to us.
Can you please let us know which version of the Amelia plugin you have installed on your website?
Looking forward to your reply.