AddThis_Elsa
Forum Replies Created
-
Forum: Plugins
In reply to: [WordPress Share Buttons Plugin – AddThis] The problem with localizationHi there,
It looks like the translation is working fine: http://i.imgur.com/sjfNYxD.png. Can you check and confirm?
Thanks,
Elsa.Forum: Plugins
In reply to: [WordPress Share Buttons Plugin – AddThis] "drag and drop" is disableHi there,
It works fine for me- http://i.imgur.com/vp0nCop.png. Can you clear the browser cache and try again?
Thanks,
Elsa.Forum: Plugins
In reply to: [WordPress Share Buttons Plugin – AddThis] AddThis buttons is not showingHi there,
I can see that profile Id under the email address you provided. But now I am not seeing our plugin installed in your website. Did you remove it?
Thanks,
Elsa.Forum: Plugins
In reply to: [WordPress Share Buttons Plugin – AddThis] AddThis buttons is not showingHi @destroke,
Your PUBID “ra-5130c80876500e22” seems to invalid. Can you send us the email used to register to our website?
Thanks,
Elsa.Forum: Plugins
In reply to: [WordPress Share Buttons Plugin – AddThis] AddThis buttons is not showingHi there,
Thank you for contacting AddThis support.
I can see that you are using Cache plugin, and I think that is probably the problem. Please clear the cache in that plugin and check to see if that resolves the issue. You will have to clear the cache any time you make a change to the AddThis plugin settings.
If that doesn’t work, you should check if it works with the cache plugin disabled (at least just for a test). It could also be a theme issue, but that’s unlikely because our CSS is being added to the page.
Feel free to contact us for more questions.
Thanks,
Elsa.Forum: Plugins
In reply to: [WordPress Share Buttons Plugin – AddThis] Changing URL addthisHi there,
To instruct Facebook and many other services what to show in a share or preview on the Newsfeed, you need to specify Open Graph meta tags in the template. I would suggest adding the Open Graph tags (og:image, og:description, og:title, and og:url) to each of your pages. You can also make use of some plugin to add the open graph.
Here’s some more information on Open Graph tags:
http://support.addthis.com/customer/portal/articles/381222-optimize-facebook-sharingIf you’ve already added Open Graph tags, I’d suggest looking at the Facebook Debugger to see if Facebook is reporting any errors:
https://developers.facebook.com/tools/debugThanks,
Elsa.Forum: Plugins
In reply to: [WordPress Share Buttons Plugin – AddThis] Images are not sharing right.Hi there,
To instruct Facebook and many other services what to show in a share or preview on the Newsfeed, you need to specify Open Graph meta tags. I would suggest adding the Open Graph tags (og:image, og:description, og:title, and og:url) to each of your pages.
Here’s some more information on Open Graph tags:
http://support.addthis.com/customer/portal/articles/381222-optimize-facebook-sharingIf you’ve already added Open Graph tags, I’d suggest looking at the Facebook Debugger to see if Facebook is reporting any errors:
https://developers.facebook.com/tools/debugThanks,
ElsaForum: Plugins
In reply to: [WordPress Share Buttons Plugin – AddThis] Custom Email TemplateHi balex66,
Have you tried sending the email? The email popup won’t show the actual custom template that will be sent, but it should work once it’s received by the recipient.
I went to your website and shared it via email service and the custom email template is working for me without any issues. Here’s the screenshot: http://i.imgur.com/q2rhgLG.png.
Feel free to contact us for more questions.
Thanks,
Elsa.Forum: Plugins
In reply to: [WordPress Share Buttons Plugin – AddThis] Custom Email TemplateForum: Plugins
In reply to: [WordPress Share Buttons Plugin – AddThis] Custom Email TemplateHi there,
Thank you for contacting AddThis support.
I’d love to help you, but first I need to see a publicly accessible URL of the page on your site where you’re seeing the problem. Please note this is not the address of your home page but the address of a page which has the AddThis buttons installed on it.
Thanks,
Elsa.
AddThis support.Forum: Reviews
In reply to: [WordPress Share Buttons Plugin – AddThis] ThanksForum: Reviews
In reply to: [WordPress Share Buttons Plugin – AddThis] ThanksHi taipv1984,
Thanks so much for your taking the time to share your feedback. I’ll pass it along to our our WordPress team.
Forum: Reviews
In reply to: [WordPress Share Buttons Plugin – AddThis] Easy to use sharing plug-inHi ronneborn,
Thanks so much for your taking the time to share your feedback with us. I’ll pass it along to our our WordPress team.
Thanks,
Elsa.Forum: Plugins
In reply to: [WordPress Share Buttons Plugin – AddThis] Fatal error after 5.0.9 updateHi willshouse,
We are extremely sorry for the confusion caused. We were not able to reproduce this issue in our test environment. Thank you for reporting the issue. I have passed your information along to our development team.
Thanks,
Elsa.Hi there,
We’d love to help you, but first we need to see a publicly accessible URL of the page on your site where you’re seeing the problem. Please note this is not the address of your home page but the address of a page which has the AddThis buttons installed on it.
Thanks,
Elsa
