accuwebhosting

Hi Elba,

I would suggest you to follow following guide to move WordPress website from subdirectory to root (start from scratch).

http://premium.wpmudev.org/blog/how-to-safely-move-wordpress/?utm_expid=3606929-40.lszTaIEzTbifDhvhVdd39A.0&utm_referrer=http%3A%2F%2Fwww.google.co.in%2Furl%3Fsa%3Dt%26rct%3Dj%26q%3D%26esrc%3Ds%26source%3Dweb%26cd%3D8%26ved%3D0CEUQFjAH%26url%3Dhttp%253A%252F%252Fpremium.wpmudev.org%252Fblog%252Fhow-to-safely-move-wordpress%252F%26ei%3DC2mbVeTKOYSxmAXbyrbQCA%26usg%3DAFQjCNH851WiMXht3lqrx00ZA18GAML3vA%26sig2%3Dd-He92BmOnM0HnbpZ2viCg%26bvm%3Dbv.96952980%2Cd.dGY%26cad%3Drja

Make sure you take necessary backups before making any changes.

Thanks,

Hi,

Can’t we see which process/script made these changes so that we can identify the issue?

Mostly such hacks or malware injections occurred due to poorly written, vulnerable, outdated themes and plugins. Make sure you update all WordPress themes and plugins and remove disabled plugins/themes.

To determine what files are affected you can check the modification time of files and folders. After hack investigation is perhaps the hardest part and it requires the most work. It will also come down to your individual technical knowledge and insight around website hacks. Below are a few resources that will guide you to completely remove the malware:

http://z9.io/2008/06/08/did-your-wordpress-site-get-hacked/
https://blog.sucuri.net/2010/02/removing-malware-from-a-wordpress-blog-case-study.html
http://smackdown.blogsblogsblogs.com/2008/06/24/how-to-completely-clean-your-hacked-wordpress-installation/

You can also ask your web hosting provider for logs where you can get extensive information like IP address, FTP access logs , modified files , timestamp etc.

Thanks,

Hi,

You would see wp-config.php in root directory of WordPress. You can also contact your web hosting provider to increase the memory limit in WordPress.

filezilla error : Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing

You will have to contact your web hosting provider to resolve it.

Thanks,

Hi Susan,

Would you please share your Website name? It would help us to reproduce the problem.

Thanks,

Hi,

The first thing you should do is to contact your Web Hosting provider and get access of either cPanel or FTP.

Once you have cPanel login details, you can reset WorPress dashboard username and password through following guides:

http://www.wpbeginner.com/wp-tutorials/how-to-change-your-wordpress-username/

http://www.wpbeginner.com/beginners-guide/how-to-reset-a-wordpress-password-from-phpmyadmin/

Once you are done with password and username reset, you can ask your web hosting provider to restore your website from the backup (when your website was functional.)

Hope that helps,
Thanks,

Hi,

Majority of the time when you see a white screen of death in WordPress, it means that you exhausted the memory limit. This could be caused by a plugin that you may be using that is not functioning properly. It could also be caused by a poorly coded theme that you are using. It could also mean that there is an issue with your web hosting server.

You should first try with increasing your default Memory Limit.

First open your wp-config.php which is located in the root WordPress directory. Then add the following line inside the main php tag:

define('WP_MEMORY_LIMIT', '128M');

If you still get the error after this fix, then please contact your host. Most likely, they would have to go in their php.ini file to increase the memory limit for you.

You can also use the WordPress debug function to see what type of errors are being outputted. Add the following code in your wp-config.php file.

error_reporting(E_ALL); ini_set('display_errors', 1);
define( 'WP_DEBUG', true);

Once you add this, the blank screen will now have errors, warnings, and notices. These may be able to help you determine the root cause.

Thanks,

Hi,

I believe you have moved your WordPress website from subdirectory http://www.staging2.elbaescobarmakeup.co.nz to http://elbaescobarmakeup.co.nz.

As of now, http://elbaescobarmakeup.co.nz. is showing following error:

Parse error: syntax error, unexpected ”/wp-blog-header.php” (T_CONSTANT_ENCAPSED_STRING) in /home1/ab36459/public_html/index.php on line 17

It is a syntax error due to additional special character in index.php. Download the fresh copy of WordPress and replace the index.php file with current index.php. It should resolve your issue.

Thanks,