Your site does not support background processing

  • Resolved jonleungcs

    (@jonleungcs)


    5 years, 7 months ago

    Running into the exact same issue as described in this topic:
    https://wordpress.org/support/topic/looks-like-your-site-does-not-support-background-processing/

    WooCommerce Square: It looks like your site does not support background processing, which means large numbers of products may not sync successfully with Square. Read more here on how to resolve this.

    Visiting the sync test URL described here: https://wordpress.org/support/topic/issue-with-background-processing-square/

    https://yourdomainname.com/wp-admin/admin-ajax.php?action=wc_square_background_sync_test

    gives the expected response [TEST_LOOPBACK] when logged out of WordPress, but shows failed response 0 when logged in.

    I have contacted my web hosting provider (Siteground) for support, they have informed me that loopback is enabled and no other settings should be blocking background processing.

    The end result is that my client can not sync their products from Square to WordPress CMS, or vice versa. At the very most we have some products partially syncing.

    Can you please advise on how to move forward? Please do not simply close this ticket, this is a recurring problem for users of this plugin.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wpnomad a11n

    (@wpnomad)

    5 years, 7 months ago

    Hi @jonleungcs ,

    It is strange that Background Processing is not working on your site, and the sync URL shows the failed response when logged off.

    That is not the default or expected behaviour when using the WooCommerce Square extension.

    I wonder if this is being caused by a plugin or theme conflict.

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.
     
    Can you please try the plugin conflict test based on the steps below and see if it helps?

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce and Square
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Do let us know how that goes and if you need any further help from us.

    Plugin Support Aashik P – a11n

    (@aashik)

    5 years, 6 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

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