"If WP wants to keep their customers"
Well, for one thing, customers are people who pay for a product or service. Pardon the bite, but no one's forcing you to stay here. You're not "stuck" with something...
The other thing - everyone who offers support here in the forums is unpaid for doing so. The majority of people here who do help, are people who once came here just as ignorant to the functionality of the software as any other "newbie". We've learned, we've spent time here, we've taught and been taught.
If you post a question, and it goes unanswered for a day or so, try re-reading your question, and see what specifics you may have missed. It could very well be that someone would be able to help if they had more information from you. If you really think you've got it all laid out there, just post a response to your first post, talking about where you've looked for information, what helped, what didn't, and why. That too is providing more information for the volunteers around here to be able to help you.
The wordpress forums are not here to guarantee you an answer to any question you can conceive. They're here to help people with wordpress related issues. Answer the questions people ask you, even if you can't see the relevance. They're TRYING to help.
"WP Techs" (which I assume you are using to refer to the people who programmed and develop the software) don't come here - they're tied up making sure that the next release of the software they're going to hand you at no charge is going to work properly. They're fixing problems in the last release, based on things they've learned since then, so that things are easier and better in the next one. They rely on the people who are familiar with the system to help others, the way that they were helped when they were learning. Rather than complain, why not go around and try to learn something, so that you can be the person who answers the unanswered?
Not for nothing, but this post of yours made no sense, and appears to be an attempt at stirring up some sort of controversy or argument. Your lack of awareness of what WordPress is, how its managed, and what these forums really are about is more than apparent in your rant. Maybe next time you should ask questions rather than assume you know all the answers.