WP Admin Login Issue

  • Resolved rsshirode

    (@rsshirode)


    1 year, 2 months ago

    The plugin is preventing users from logging in, and the screen would freeze when attempting to log in with valid credentials. When trying to log in the button is greyed out and not clickable for all users. Deactivating WordFence allows us to log in.

    • This topic was modified 1 year, 2 months ago by rsshirode.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wfmargaret

    (@wfmargaret)

    1 year, 2 months ago

    Hi @rsshirode,

    Thanks for reaching out! Are you using our reCAPTCHA settings on the site? If so, please double-check the key and secret used.

    Go to https://www.google.com/recaptcha/admin and check if you’re using the correct key for that site, and that you’re using a “v3” key. (A v2 key might look similar, but doesn’t work with the v3 captcha.)

    If everything looks ok, you should also go into the settings for that site using the gear/cog icon, and check that the “Domains” section includes the site’s domain. 

    Thanks,
    Margaret

    martinrowan

    (@martinrowan)

    1 year, 2 months ago

    I had the same issue with 8.0.3 and fixed it by generating new v3 keys.

Viewing 2 replies - 1 through 2 (of 2 total)

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