tell your customer to land on your website and use Ctrl+F5.
so all caches will remove and tell him to deleted cookies.
i think it will help to wipe out old data on his browser and to visit the new url with new dns information.
Might have him run a tracert to your site;
Tracing route to alutoys.dk [109.201.154.73]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 6 ms 7 ms 7 ms 10.2.0.1
3 7 ms 7 ms 6 ms COX-68-12-10-162-static.coxinet.net [68.12.10.162]
4 9 ms 9 ms 12 ms COX-68-12-8-12-static.coxinet.net [68.12.8.12]
5 24 ms 14 ms 13 ms dalsbprj01-ae1.0.rd.dl.cox.net [68.1.2.109]
6 13 ms 45 ms 13 ms dlls-s1-rou-1041.US.eurorings.net [134.222.248.5]
7 53 ms 53 ms 53 ms ahbn-s1-rou-1041.US.eurorings.net [134.222.48.23]
8 145 ms 144 ms 145 ms sdns-s1-rou-1101.FR.eurorings.net [134.222.48.95]
9 140 ms 144 ms 143 ms rt2-rou-1022.NL.eurorings.net [134.222.48.202]
10 141 ms 141 ms 143 ms asd2-rou-1044.NL.eurorings.net [134.222.48.208]
11 146 ms 145 ms 145 ms asd-s8-rou-1041.NL.eurorings.net [134.222.48.233]
12 144 ms 143 ms 143 ms 134.222.128.70
13 252 ms 147 ms 148 ms 85.159.239.26
14 150 ms 149 ms 149 ms server7.chosting.dk [109.201.154.73]
Trace complete.
Takes me about 4.4 seconds to load the page doing a F5 browser refresh. It loads the http://alutoys.dk/en/home-2/ URL in my case.
Hey MarkRH,
Thanks a lot for your response.
How do you make a tracert like that? So i can have him try it.
Yes, it should also load the english site as default, for you. It’s multilingual (danish, german and english).
Hi AJytzler,
for what i can see, this web is over-charged (dunno if this is the right word) of effects and the scroll is altered to go in a way slower than the usual, so your customer’s problem could be that he has a bad computer wich can not be able to hold it.
The website is working fine to me so i don’t think is a migration problem, what i suggest is that u ask for the especs of your customer’s computer and see if they can hold it, another suggestion may be that u put out some of the multipple effects that your website has.
Hope it helps and thanks again for solving my problem before.
Hey Iscato,
Thanks for your response 🙂
I should add that his problem is also occuring on control panel /wp-admin, when he is trying to update pages.
I read something about a guy being unable to login to his Magento webpage, after it was moved to a new server, due to login key being cached. But my knowledge is very limited in this area, so i have no idea if this could of the same issue.
If it is a problem of the migration i might not be able to help you because of my limited knowledge on this subject, sorry.
I appreciate you giving it a try iscato 🙂
I found out how to tracert. Just open cmd and write in “tracert yourpage.com”
MarkRH – My results when i try tracert is weird. I get this:
C:\Users\HypeMedia>tracert alutoys.dk
Tracing route to alutoys.dk [109.201.154.73]
over a maximum of 30 hops:
1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
(I think this is because i am behind firewall or something)
I changed DNS yesterday.
MarkRH, i had him do the tracert, and he sent me a screenshot. Nothing looks out of the ordinary: http://puu.sh/loG8N/9222c2c87b.png
For what i could read here: http://www.mediacollege.com/internet/troubleshooter/traceroute.html
your client should do the ping to your website because the traceroute seems okay, if doing the ping shows no problem, it is not your fault that the access and navigation on the website doesn’t work well for him.
I think… XD
His ping is fine aswell 🙁
http://puu.sh/loJGA/f6d167beb1.png
Do you think it could be something cached in his browser, or on his computer?
EDIT: heart2hack – What.. I haven’t seen your response before now.. Thanks for the suggestion. I’ll have him try it 🙂
Ask him to clear his browser history
