WordPress crashes when Activating

  • Resolved marcuscent

    (@marcuscent)


    2 years, 10 months ago

    I want to evaluate MailPoet but when I try to activate the plugin I get a 500 error on all pages across my site. It’s definately this plugin as all works correctly when I rename the plugin folder. Any idea why or how to find out why it crashes my site?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • justsomeone

    (@justsomeone)

    2 years, 10 months ago

    Latest version 4.17.1 is also breaking my site with the following error:

    Fatal error: Uncaught Error: Class 'WP_Upgrader_Skin' not found in /usr/www/users/<username>/<domain>/wp-content/plugins/mailpoet/lib/Config/SilentUpgraderSkin.php:14

Stack trace: #0 /usr/www/users/<username>/<domain>/wp-content/plugins/better-wp-security/vendor-prod/composer/ClassLoader.php(571): include() 
#1 /usr/www/users/<username>/<domain>/wp-content/plugins/better-wp-security/vendor-prod/composer/ClassLoader.php(428): Composer\Autoload\includeFile('/usr/www/users/...') 
#2 [internal function]: Composer\Autoload\ClassLoader->loadClass('MailPoet\\Config...') 
#3 [internal function]: spl_autoload_call('MailPoet\\Config...') 
#4 /usr/www/users/<username>/<domain>/wp-includes/functions.php(649): unserialize('a:39:{i:1685598...') 
#5 /usr/www/users/<username>/<domain>/wp-includes/option.php(253): maybe_unserialize('a:39:{i:1685598...') 
#6 /usr/www/users/<username>/<domain>/wp-includes/cron.php(1181): get_option('cron') 
#7 /usr/www/users/<username>/<domain> in /usr/www/users/<username>/<domain>/wp-content/plugins/mailpoet/lib/Config/SilentUpgraderSkin.php on line 14

    Can you check if it is the same issue for you?

    A rollback to 4.17.0 did not help for me. I have the plugin deactivated for now.

    • This reply was modified 2 years, 10 months ago by justsomeone.
    Plugin Support Dani F. a11n

    (@danielinhou)

    2 years, 9 months ago

    Hi there @marcuscent 👋🏽!

    Thank you for reaching out to MailPoet Support!

    but when I try to activate the plugin I get a 500 error on all pages across my site.

    Could you please try Re-installing / Updating the Plugin via FTP using the latest version and see if it helps?

    If it doesn’t, please reach out to your hosting company, they will be able to help you check the server error logs for more info.

    Then reach back to us and we’ll try to point you in the right direction.

    Cheers!

    Plugin Support Dani F. a11n

    (@danielinhou)

    2 years, 9 months ago

    Hey @justsomeone ,

    As per the forum policy, could you please open up a new thread?

    Cheers

    Thread Starter marcuscent

    (@marcuscent)

    2 years, 9 months ago

    Thanks. This seems to have been resolved with the most recent update.

Viewing 4 replies - 1 through 4 (of 4 total)

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