Wordfence plugin missing everyday

Hi @scepterus,

Am I right in assuming your site is under development on your intended web host rather than a local environment? Could you please follow these instructions for me:

• Log in to your site via FTP/SSH or any file browser your web host may be providing.
• Locate the folder “wordfence” in /wp-content/plugins
• Rename the /wordfence folder to /wordfence-old
• Go to WordPress Plugins page and install Wordfence. Activate this new installation of Wordfence.
• Send a diagnostic report to wftest @ wordfence . com. You can find the link to do so at the top of the Wordfence Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

Note: For the fastest response time, please make sure and add any information or questions directly to this topic and not the email address above unless asked.

Thanks,

Peter.

Hi @scepterus,

Yes, the report would still help us try to get to the bottom of this. I included the other instructions in case I was asking for diagnostics from Wordfence if you were unable to reinstall it in order to send them.

Thanks again,

Peter.

Hi @scepterus,

I see that your host disallows Wordfence and other plugins as documented on: https://www.upress.io/disallowed-plugins/

We like to reach out to any hosts making decisions such as this as Wordfence is used by a huge number of users worldwide and we make every attempt to constantly evolve the product to make it an essential part of our customers’ site security. Sadly at the moment though, I cannot promise that Wordfence will become available to you with this host in the future.

Thanks,

Peter.

Hi @scepterus,

I’m afraid so, as I would like to have better news when you installed Wordfence by personal preference. If you have found a genuine workaround here and you don’t see the same deletion issue in the coming days, then run with it by all means.

Thanks,

Peter.