Plugin Support
WFAdam
(@wfadam)
Hello @rickardmontania and thanks for reaching out to us!
I ran this issue by our QA team. MySQLi shouldn’t be causing any issues within the WF Central Sync. Sometimes you can go into Configuration > Check the box for All Sites > Resync with Template and that will resolve that issue.
Let me know if this helps!
Thanks!
Hello and thank you for your suggestion.
I’ve tried to resync this way now but it still does not sync.
If you’re able to access our account you can compare these two URL:s which shows the template and the site in question which is not in sync with the template:
https://www.wordfence.com/central/template/8dd1c9f3-70d5-4878-b0f9-d383a9193a16
https://www.wordfence.com/central/configuration/91986868-614c-4c9c-9ee6-c773509915ad
Check under the View Customization section, the first checkbox is not in sync with the template.
Plugin Support
WFAdam
(@wfadam)
Hello again @rickardmontania
I think the best thing to try next would be to remove the sites from Wordfence Central and re-add them.
In most cases, the easiest way to correct a connection issue is to remove the site from Wordfence Central. Before adding the site to Wordfence Central again, we recommend that you verify that the site is up and running and that the latest version of the Wordfence plugin is installed and active. Once you have done this, you can add the site to Wordfence Central. If your site has been removed from the listing in Wordfence Central, but the site itself still appears to be connected, Go to your WordPress Dashboard and click Wordfence. You’ll then be on the Wordfence Dashboard on your site. Open the browser console on that page and paste the following in the console:
WFAD.ajax('wordfence_wfcentral_disconnect', {}, function() {});
and then hit enter. You’ll see “Undefined” if done correctly
That will reset the connection. Then try to go back to Central and connect the site again.
Let me know if this corrects your issue!
Thanks!
