Woocommerce problem setting up store

  • Resolved jasonjroque

    (@jasonjroque)


    6 years ago

    Hello,

    We are trying to setup Woocommerce on our website and are running into a problem in the Store Setup. During the “Store Details” page, we enter our address and hit submit, a message pops up “There was a problem updating your preferences”. This stops the setup process.

    We have looked in the error logs and no errors show up.

    We have checked under Woocommerce -> Status and no problems there either.

    We have checked the plugins folder permissions and they are fine too.

    Any ideas would help. Thanks!

Viewing 15 replies - 1 through 15 (of 20 total)
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  • Hamid Reza Yazdani

    (@yazdaniwp)

    6 years ago

    Hi

    Please active wordpress debug and error log option to find more information:

    https://codex.easypropertylistings.com.au/article/165-how-to-enable-wordpress-debug-only-for-your-ip-address

    Good luck

    Plugin Support Riaan K.

    (@riaanknoetze)

    6 years ago

    Hi there,

    Based on the symptoms you described, it’s feasible that there might a JavaScript error popping up (which won’t show on the error log) as a result of a conflict with one of your other installed plugins (or the theme that you’re using). Are you seeing any errors when opening the console panel in your browser web developer tools while on that installation page?

    Plugin Support slash1andy

    (@slash1andy)

    Automattic Happiness Engineer

    6 years ago

    Hey there!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    codechari

    (@codechari)

    5 years, 10 months ago

    Hi am getting same error,
    please see the screenshot of the console here:
    image

    • This reply was modified 5 years, 10 months ago by codechari.
    appitapps

    (@appitapps)

    5 years, 10 months ago

    I have the exact same issue, anyone else have a solution?

    fajardofahad

    (@fajardofahad)

    5 years, 10 months ago

    Go to Settings->Permalinks

    Select your desired options. Make sure your .htaccess is writable to be able to update. Then Try setting up woocommerce again.

    I had this error because my .htaccess is not writable.

    sujeeshskn

    (@sujeeshskn)

    5 years, 9 months ago

    Yes Its worked for me.
    I also tried reset permalink and selected postname and saved.

    kekoa360

    (@kekoa360)

    5 years, 9 months ago

    I still have this same problem.

    My .htaccess file is at 777 (totally writable). I have set my permalinks to postname.

    Totally vanilla and newest install for both WP and WC. No other plug ins but what comes installed.

    My wordpress is in a sub directory. Does this matter?
    myDomain.com/wordpress/
    Does the main .htaccess file also need to be writable?

    Thanks.

    kekoa360

    (@kekoa360)

    5 years, 9 months ago

    BOOM got it. After days of searching and stressing. Looks like it was a memory limit on PHP.

    I put this line of code into the wp-config.php file:

    define('WP_MEMORY_LIMIT', '256M');
    Seems to be working fine now.

    • This reply was modified 5 years, 9 months ago by kekoa360.
    balconybee

    (@balconybee)

    5 years, 9 months ago

    I put this line of code into the wp-config.php file:

    define(‘WP_MEMORY_LIMIT’, ‘256M’);
    Seems to be working fine now.

    This worked for me! Thank you very much

    hassaan456

    (@hassaan456)

    5 years, 9 months ago

    i have an issue during set up woocommerce. when i filled up my form he is said there was a problem updating your preferences? help me to solved . i checked my permalinks there are already select post name . what is the issue please somebody help me and i am working on my local host xampp

    • This reply was modified 5 years, 9 months ago by hassaan456.
    • This reply was modified 5 years, 9 months ago by hassaan456.
    meqsoud7

    (@meqsoud7)

    5 years, 8 months ago

    I still have the same problem, any solutions, please.

    kekoa360

    (@kekoa360)

    5 years, 8 months ago

    @meqsoud7: I still have the same problem, any solutions, please.

    Did you try the permalinks solution? The .htaccess writable solution?
    the increasing memory limit to the wp-config.php file solution?

    If you need help with those, please let us know your specific obstacle.

    @hassaan456: i am working on my local host xampp

    xamp should have the same files listed above to tweak. I was also weird errors until I upped the memory on my local php.ini file.

    This may help:
    https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/

    meqsoud7

    (@meqsoud7)

    5 years, 8 months ago

    Yes I’ve tried all the solutions listed below, & I still face the same error.

    zorinza

    (@zorinza)

    5 years, 8 months ago

    We are getting the same error.
    Is this possibly related to soap client issues, I noticed this in the status as well.
    We are using the flatsome theme, however it also occurs when we try to use just the storefront theme.
    Fresh install in our staging areas domain/wp. Also created a 2nd staging area at domain/staging with same result. WP installed in //domain.xo.yo

    I think we have also tried all of the above.

    Any help appreciated.

    Thanks

Viewing 15 replies - 1 through 15 (of 20 total)
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