Woocommerce Analytics not tracking orders

(@rinsong)

Woocommerce Analytics is not tracking sales at all. I have tried a few of the solutions posted in other forum posts such as clearing my caches but haven’t been able to find a solution. I tried to use monster insights as a work around thinking it wouldn’t use the same data as Woocommerce but it wasn’t the case.

If there are any suggestions for what I should proceed by doing please let me know.

Thanks,
Rin.

System Status Report

### WordPress Environment ###

WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 10.4.3
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ✔ 3.9.3
Log Directory Writable: ✔
WP Version: 6.9.4
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: ✔

### Server Environment ###

Server Info: LiteSpeed
Server Architecture: Linux 4.18.0-513.11.1.lve.el8.x86_64 x86_64
PHP Version: 8.2.29
PHP Post Max Size: 2 GB
PHP Time Limit: 360
PHP Max Input Vars: 50000
cURL Version: 8.14.1
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 11.8.6-MariaDB-log
Max Upload Size: 2 GB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

[REDACTED]

### Post Type Counts ###

attachment: 33
elementor_library: 1
monsterinsights_note: 1
page: 9
post: 4
product: 3
revision: 196
shop_coupon: 2
shop_order_placehold: 112
wapf_product: 1
wp_font_face: 36
wp_font_family: 12
wp_global_styles: 2
wp_navigation: 1
wp_template: 5
wp_template_part: 3
wpcode: 3

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (23) ###

Advanced WordPress Backgrounds: by Advanced WordPress Backgrounds Team – 1.12.7
Advanced Product Fields (Product Addons) for WooCommerce: by StudioWombat – 1.6.18
All in One SEO: by All in One SEO Team – 4.9.5.1
Duplicator: by Duplicator – 1.5.16
MonsterInsights - eCommerce Addon: by MonsterInsights Team – 8.6.2
MonsterInsights Pro: by MonsterInsights – 10.1.2
Hostinger AI: by Hostinger – 3.0.13
Hostinger Tools: by Hostinger – 3.0.55
WPCode Lite: by WPCode – 2.3.1
Jetpack: by Automattic – 15.0
Stock Message For WooCommerce: by Chris Allen – 1.0.0
Stripe Tax - Sales tax automation for WooCommerce: by  – 1.2.2
Spectra: by Brainstorm Force – 2.19.15
UserFeedback Lite: by UserFeedback Team – 1.11.1
WooCommerce.com Update Manager: by Automattic – 1.0.3
WooPayments: by WooCommerce – 9.9.0 (update to version 10.6.0 is available)
WooCommerce PayPal Payments: by PayPal – 3.1.0 (update to version 4.0.2 is available)
WooCommerce Tax: by WooCommerce – 3.0.11 (update to version 3.5.1 is available)
WooCommerce Shipping: by WooCommerce – 1.8.8 (update to version 2.2.6 is available)
WooCommerce: by Automattic – 10.4.3 (update to version 10.6.2 is available)
WordPress Importer: by wordpressdotorg – 0.9.0
WPConsent: by WPConsent – 1.1.4
WPForms Lite: by WPForms – 1.10.0.2

### Inactive Plugins (16) ###

All-in-One WP Migration and Backup: by ServMask – 7.99
Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by ProPluginsLab by CodeWooGeek – 6.0.9.2
Elementor: by Elementor.com – 3.33.4
Essential Addons for Elementor: by WPDeveloper – 6.5.4
Essential Blocks: by WPDeveloper – 5.9.0
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 10.1.2
Hostinger Easy Onboarding: by Hostinger – 2.0.81
Klaviyo: by Klaviyo
Inc. – 3.7.0

LiteSpeed Cache: by LiteSpeed Technologies – 7.6.2
Royal Elementor Addons: by WP Royal – 1.7.1040
Templately: by Templately – 3.4.9
Ultimate Addons for Elementor Lite: by Brainstorm Force – 2.5.2
Unlimited Elements for Elementor: by Unlimited Elements – 2.0.1
WP-Sweep: by Lester 'GaMerZ' Chan – 1.1.8
WP Reset: by WebFactory Ltd – 2.06
Yoast SEO: by Team Yoast – 25.9

### Dropin Plugins () ###

object-cache.php: LiteSpeed Cache - Object Cache (Drop-in)

### Must Use Plugins (2) ###

Hostinger Preview Domain: by Hostinger – 1.3.4
Hostinger Smart Auto Updates: by Hostinger – 1.0.7

### Settings ###

Legacy API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: ✔
HPOS feature enabled: ✔
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: –
Enabled Features: analytics
marketplace
order_attribution
site_visibility_badge
remote_logging
email_improvements
blueprint
point_of_sale
custom_order_tables


### Logging ###

Enabled: ✔
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 55 KB

### WC Pages ###

Shop base: #14 - /shop/
Cart: #15 - /cart/ -  Contains the woocommerce/cart block
Checkout: #16 - /checkout/ -  Contains the woocommerce/checkout block
My account: #17 - /my-account/ -  Contains the [woocommerce_my_account] shortcode
Terms and conditions: ❌ Page not set

### Theme ###

Name: Twenty Twenty-Four
Version: 1.3 (update to version 1.4 is available)
Author URL: https://wordpress.org
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
Theme type: Block theme
WooCommerce Support: ❌ Not declared

### Templates ###

Overrides: /home/u312950354/domains/kernoptic.com/public_html/wp-content/plugins/woocommerce/templates/block-notices/error.php
/home/u312950354/domains/kernoptic.com/public_html/wp-content/plugins/woocommerce/templates/block-notices/notice.php
/home/u312950354/domains/kernoptic.com/public_html/wp-content/plugins/woocommerce/templates/block-notices/success.php


### WooPayments ###

Version: 9.9.0
Connected to WPCOM: Yes
WPCOM Blog ID: 246073630
Account ID: acct_1S2kC4FzRPK8qGyd
Payment Gateway: ❌ Needs setup
Test Mode: Disabled
Enabled APMs: card,affirm,afterpay_clearpay,klarna
WooPay: Enabled (product,cart,checkout)
WooPay Incompatible Extensions: No
Apple Pay / Google Pay: Enabled (product,cart,checkout)
Fraud Protection Level: basic
Multi-currency: Enabled
Auth and Capture: Disabled
Documents: Disabled
Logging: Disabled

### Stripe ###

Account ID: acct_1Ro9GcGzg77TS18n

### WooCommerce PayPal Payments ###

Onboarded: ✔
Branded only: –
New UI active: ✔
Shop country code: US
WooCommerce currency supported: ✔
Advanced Card Processing available in country: ✔
Pay Later messaging available in country: ✔
Webhook status: ✔
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: ✔
Used PayPal Checkout plugin: –
Subscriptions Mode: Disabled
PayPal Shipping Callback: ✔
Apple Pay: –
Google Pay: –
Fastlane: –

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
experimental-iapi-mini-cart
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store

Disabled Features: product-data-views
experimental-blocks
experimental-iapi-runtime
coming-soon-newsletter-template
minified-js
product-pre-publish-modal
products-catalog-api
settings
async-product-editor-category-field
product-editor-template-system
use-wp-horizon
rest-api-v4

Daily Cron: ✔ Next scheduled: 2026-04-06 01:02:40 +00:00
Options: ✔
Notes: 112
Onboarding: completed

### Action Scheduler ###

Complete: 1,278
Oldest: 2026-03-05 05:11:23 +0000
Newest: 2026-04-05 05:00:18 +0000

Failed: 2
Oldest: 2025-07-02 01:50:11 +0000
Newest: 2025-08-11 07:08:24 +0000

Pending: 20
Oldest: 2026-04-05 05:39:07 +0000
Newest: 2026-04-14 22:29:50 +0000


### Status report information ###

Generated at: 2026-04-05 05:08:41 +00:00

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Support LovingBro (woo-hc)
(@lovingbro)

3 days, 12 hours ago

Hi @rinsong,

I can see how confusing it is when WooCommerce Analytics isn’t reflecting your orders, especially after already trying steps like clearing cache and even testing with another plugin. Let’s work through this together and get a clearer picture of what’s happening.

To better understand the issue, could you let me know what you currently see when you navigate to WP Admin → Analytics in your WordPress dashboard? For example, does it show zero data, partial data, or any specific message or error?

It would also be really helpful if you could share a screenshot of that Analytics page so we can take a closer look. You can upload it via https://snipboard.io and paste the link here.

Looking forward to your update so we can continue troubleshooting this with you.

Thread Starter rinsong
(@rinsong)

2 days, 12 hours ago

Hi,

Here’s a screenshot of the Analytics page. It shows no data of any previous sales even though we’ve sold products in the triple digits.

https://snipboard.io/Cyfjz4.jpg

Plugin Support shahzeen(woo-hc)
(@shahzeenfarooq)

2 days, 12 hours ago

Hi there!

Thank you for sharing the screenshot. I’ve checked your System Status Report and noticed that you are using an outdated version of WooCommerce, which could be causing this issue.

I recommend updating WooCommerce to the latest version and ensuring that your WordPress database is also updated to the latest version (10.6.2). After the update, try reimporting your historical data to see if that resolves the issue.

If the problem persists, could you please share theFatal error logs (if any) under WooCommerce > Status > Logs.

Please use https://pastebin.com/ or https://gist.github.com/ and share a link to that paste in reply here. Once we have more information, we’ll be able to assist you further.

Thread Starter rinsong
(@rinsong)

1 day, 19 hours ago

Hi,

I’ve updated my WooCommerce and don’t seem to see anything out of the ordinary in my logs.

https://snipboard.io/qofZX1.jpg

Plugin Support shahzeen(woo-hc)
(@shahzeenfarooq)

1 day, 18 hours ago

Hi there!

Thank you for update. Just to verify, after updating WooCommerce, have you tried reimporting the analytical data? If yes, could you please confirm whether the import completed successfully or if it got stuck at any point?

If you have not tried to reimport historical data. Could you also try deactivating all plugins except WooCommerce and then attempt to reimport the historical data to see if that works? you can imoprt data by going to Analytics > Settings, and scroll down to Import Historical Data. For more details you can use this guide. https://woocommerce.com/document/woocommerce-analytics/#analytics-settings__import-historical-data

You can perform these steps on a staging site so your live site remains unaffected. You may use your hosting provider’s staging tool (if available), or you can use the following plugin to create a staging site:
https://wordpress.org/plugins/wp-staging/

For more details on how to run a conflict test you can use this guide: https://woocommerce.com/document/how-to-test-for-conflicts/

Please let us know how it goes.

Thread Starter rinsong
(@rinsong)

14 hours, 16 minutes ago

Hi,

It looks like updating everything was the trick. It wasn’t earlier when I last posted but is updating and showing old data correctly. Thanks!

Plugin Support shahzeen(woo-hc)
(@shahzeenfarooq)

11 hours, 15 minutes ago

Hi there!

Great to hear everything’s working perfectly now!

Before you go, If you felt supported through the issue, a quick review on WordPress.org would mean a lot. It helps others feel confident choosing it, knowing there’s help when they need it.

Leave a review here: https://wordpress.org/support/plugin/woocommerce/reviews/#new-post

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