Woocomerce Issue

  • Resolved falcon0805

    (@falcon0805)


    6 years ago

    Hi there,

    I suddenly started facing issues with my woocomerce plugin. Previously Menu section wasn’t working (which is under appearance tab in wordpress) and now Setting sections under woocomerce plugin isn’t working.

    When i click on both these links it takes ages to load the page and at the end it just says Request Time out.

    I got to know that the issue is in woocomerce because i deactivated all the plugin when “Menu” link wasn’t working and then i got to know that the issue is with woocomerce. When i deactivate the woocomerce plugin, Menu link works fine.

    Now checkout link on website is also loading too slow.

    Please help me on this.

    Thanks in advance.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter falcon0805

    (@falcon0805)

    6 years ago

    Hi There,

    Any suggestions please ?

    I’m still unable to fix this.

    Thread Starter falcon0805

    (@falcon0805)

    6 years ago

    Anyone there ?

    Thanks in advance.

    Plugin Support Kel C. a11n

    (@kellymetal)

    6 years ago

    Hi there,

    Generally issues like what you describe are caused by conflicts with either code in a custom theme, or another active plugin on the site. To check for conflicts, please temporarily switch your theme back to Storefront and disable all plugins except for WooCommerce, then check to see if the issue is fixed. If it is, then switch your theme back and reactivate plugins one-by-one until you find the one that is causing the conflict.

    You can read about testing for conflicts in our documentation here:
    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Also, documentation about troubleshooting slow sites here since you mention it is taking ages for pages to load:
    https://docs.woocommerce.com/document/troubleshooting-a-slow-site/

    If you are still having trouble, please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your reply. Please note that since this is a public forum, you may want to remove any sensitive information that you don’t want shared publicly.

    Please let me know how that goes!

    Plugin Support slash1andy

    (@slash1andy)

    Automattic Happiness Engineer

    6 years ago

    Hey there!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)

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