Won't drop fields into form

Hi there,

Thanks for checking out Engage!

Can I just check that you are clicking on the box or arrow to expand the box to show the fields before dragging? Common, Layout and Add-on are just the containers for the actual fields.

Thanks.

It’s a fair point, we’ll look at making that UI a bit clearer. Full documentation and some how to videos are coming soon!

Do you have it set to store the message? If so, does it store the message and not send the email? Or does nothing happen at all?

I’ve just run a few tests and can see that if the email message field is blank when adding the action, the email doesn’t send, can you confirm you have some content in the message field when setting the form builder actions?

When you add an admin email or customer email on the actions tab, there’s a field labelled “Email Content”. At the moment you have to populate this manually and if it is left blank, the email won’t send at all. We’ll be addressing that in the next release along with some options to autofill the data so you don’t have to do it manually.

See screenshot here of an admin email with filled in content: http://imgbox.com/2qOelY3q

Really appreciate the feedback, we’ll have the documentation up online really soon!