White screen error

  • Resolved peterungvari

    (@peterungvari)


    9 years, 8 months ago

    Hey,

    I get the white screen of death error when I activate the plugin. Sometimes it works for some time, but when I try to edit the page with Elementor, it crashes again. Not just this site, but all sites on my Siteground shared host goes unavailable. I have 256M of memory limit, and don’t have any high traffic pages.

    I disabled all plugins and activated a default WP theme, but still has the error.

    The one point where it ALWAYS crashes is when I open the media uploader screen while in elementor (e.g. setting up a background image for section).

    Yesterday, I could edit all pages without having the error. Now it doesn’t work. I didn’t update anything, just the Elementor plugin – however, it had these errors before the update.

    I would want to use the plugin, but now I’m stuck. Thanks for the help.

    https://wordpress.org/plugins/elementor/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter peterungvari

    (@peterungvari)

    9 years, 8 months ago

    Status report:

    == Server Environment ==
    Operating System: Linux
    Software: Apache
    MySQL version: 5.6.28
    PHP Version: 5.6.24
    PHP Max Input Vars: 3000
    PHP Max Post Size: 128M
    GD Installed: Yes

    == WordPress Environment ==
    Version: 4.5.3
    Site URL: http://pbi.ungvaripeter.hu
    Home URL: http://pbi.ungvaripeter.hu
    WP Multisite: No
    Max Upload Size: 128 MB
    Memory limit: 256M
    Permalink Structure: /%postname%/
    Language: en-US
    Timezone: 0
    Admin Email: peter@ungvaripeter.hu
    Debug Mode: Active

    == Theme ==
    Name: Twenty Sixteen
    Version: 1.2
    Author: the WordPress team
    Child Theme: No

    == User ==
    WP Profile lang: en_US
    User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_2) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.103 Safari/537.36

    == Active Plugins ==
    Elementor
    Name: Elementor
    Version: 0.6.2
    Author: Elementor.com

    Plugin Author Yakir Sitbon

    (@kingyes)

    9 years, 8 months ago

    Hi,
    It’s very weird..

    I see you have WP_DEBUG active. You don’t have any error on the page? I want to know what the error to fix this..

    yehudah

    (@yehudah)

    9 years, 8 months ago

    @peterungvari

    Before you use the media uploader, can you press F12 for to open Developer tools, go to the console tab.

    Now try to do the same action making you the error, see if something show in the console.

    Thread Starter peterungvari

    (@peterungvari)

    9 years, 7 months ago

    UPDATE: I found out that the problem was not connected to the plugin. I have shared hosting on Siteground and when I used my cell data (via mobile hotspot) to edit, then I had this error. I could replicate it with other plugins later.

    Thanks for the help.

Viewing 4 replies - 1 through 4 (of 4 total)

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