Wertgutscheine problem

  • dekoala123

    (@dekoala123)


    7 months, 1 week ago

    Guten Tag, leider gibt es über Mollie Probleme mit dem einlösen von Wertgutscheinen in der neusten Version. Es tritt beim einlösen immer wieder ein Fehler auf und der Kunde kann nicht bezahlen.

    Nur ein Rollback auf die Version 8.0.2 löst das Problem.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter dekoala123

    (@dekoala123)

    7 months, 1 week ago

    “error”: { “type”: 1, “file”: “/var/www/clients/client1/web2/web/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/OrderLines.php”, “line”: 176 }, “remote-logging”: true, “backtrace”: [ “”, “#0 /var/www/clients/client1/web2/web/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/OrderLines.php(176): round()”, “#1 /var/www/clients/client1/web2/web/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/OrderLines.php(59): Mollie\WooCommerce\Payment\OrderLines->process_fees()”, “#2 /var/www/clients/client1/web2/web/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/Request/Middleware/OrderLinesMiddleware.php(50): Mollie\WooCommerce\Payment\OrderLines->order_lines()”, “#3 /var/www/clients/client1/web2/web/wp-content/plugins/mollie-payments-for-woocommerce/src/Payment/Request/Middleware/MiddlewareHandler.php(52): Mollie\WooCommerce\Payment\Request\Middleware\OrderLinesMiddleware->__invoke()”, “#4 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    Plugin Support Femi

    (@femiyb)

    7 months, 1 week ago

    Hello @dekoala123

    I have not been able to reproduce this issue.

    Could you please explain the steps to reproduce it?

    Thanks.

    Thread Starter dekoala123

    (@dekoala123)

    7 months, 1 week ago

    It’s as follows:

    Marketing -> Vouchers -> Discount Type: Fixed Shopping Cart Discount
    e.g., €10

    Then check the box next to “Voucher” below.
    Select this option if it’s a voucher.

    If this option is enabled, an error message will be displayed in the checkout as soon as you click “Buy Now.” For PayPal and Klarna payments.

    An error occurred while processing your order. Please check if any fees were charged for your payment method and review your order history.

    <font dir=”auto” style=”vertical-align: inherit;”><font dir=”auto” style=”vertical-align: inherit;”>Übrigens habe ich in mehreren Foren gesehen, dass mehrere Leute dieses Problem haben, alle verwenden Mollie. Wenn ich auf Version 8.0.2 aktualisiere, ist das Problem gelöst.</font></font>

    This only happens in connection with the voucher. With normal discounts, it works.

    • This reply was modified 7 months, 1 week ago by dekoala123.
    Plugin Support Femi

    (@femiyb)

    7 months, 1 week ago

    Hello

    Thanks for explaining the process.

    Could you please confirm if you are using an additional plugin for Vouchers/Coupons?
    As the process explained here is slightly different to the default WooCommerce coupons.

    Thanks.

    Thread Starter dekoala123

    (@dekoala123)

    7 months, 1 week ago

    Hello, no, I don’t use a plugin. The vouchers run directly via WooCommerce standart

    The process is identical to the standard WooCommerce coupons I described above.
    Marketing > Coupons > General > Discount Type: Fixed Cart Discount

    Then check the box next to “Value Coupon.” Please check again.

    • This reply was modified 7 months, 1 week ago by dekoala123.
    • This reply was modified 7 months, 1 week ago by dekoala123.
    • This reply was modified 7 months, 1 week ago by dekoala123.
    Plugin Support Femi

    (@femiyb)

    7 months, 1 week ago

    Hello

    I followed your steps, but I’m still unable to reproduce this issue as described.

    To better judge what could be causing this, we are interested in a copy of your WooCommerce system report and your latest Mollie log files.
    The system report can be accessed from here:
    WooCommerce > Status > Get system report > Copy for support
    You can copy the log files from here:
    WooCommerce > Status > Logs > select “mollie-payments-for-woocommerce-[…]”

    You can share this via https://privatebin.syde.com/

    Regards,
    Femi.

    Thread Starter dekoala123

    (@dekoala123)

    7 months, 1 week ago

    Here someone also writes about the problem:

    https://wordpress.org/support/topic/wertgutscheine-checkout-probleme-fehler/

    • This reply was modified 7 months, 1 week ago by dekoala123.
    • This reply was modified 7 months, 1 week ago by dekoala123.
    • This reply was modified 7 months, 1 week ago by dekoala123.
    • This reply was modified 7 months, 1 week ago by dekoala123.
    • This reply was modified 7 months, 1 week ago by dekoala123.
    Thread Starter dekoala123

    (@dekoala123)

    7 months, 1 week ago

    Hier schreibt auch jemand zu dem Problem:

    https://wordpress.org/support/topic/wertgutscheine-checkout-probleme-fehler/

    Plugin Support Femi

    (@femiyb)

    7 months ago

    Hello @dekoala123

    Thank you. We are currently looking into this.

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Wertgutscheine problem’ is closed to new replies.

  • 9 replies
  • 2 participants
  • Last reply from: Femi
  • Last activity: 7 months ago
  • Status: not resolved