Website no longer works

  • PC1271

    (@pc1271)


    9 years, 4 months ago

    When I activate the plugin, my website stops working: I only get a blank page.
    Any idea how to start debugging?

    Until then, the plugin stays deactivated.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor redsand

    (@redsand)

    9 years, 4 months ago

    Hi @pc1271,

    We’ll be happy to help!

    We have a WordPress Debugging Guide that you will want to take a look at.

    If you head over to our WordPress Plugin Support page, we’ll help you get things working. 🙂

    – Scott

    Thread Starter PC1271

    (@pc1271)

    9 years, 4 months ago

    Hi Scott,

    Thanks for the fast reply. After reading your debugging guide and copying the extended debug code into wp-config.php, I found out that 4 of my plugins use deprecated constructors (I’m using php 7).
    I will contact the developers and make them aware of this so they can update their code.

    So, for now, I’ll try to figure out if there’s something in the debug.log file I can use to pinpoint the problem.

    In case I can’t figure it out, could I send you the debug.log file? Since you guys are familiar with debugging issues, there’s a good chance that you’ll notice something I might overlook.
    I looked at the support form, but didn’t see how to attach a file to the support question. Is there a way to do this?

    Have a great day,
    Patrick

    • This reply was modified 9 years, 4 months ago by PC1271. Reason: my initial observation turned out to be wrong after some more testing
    Plugin Contributor rsm-support

    (@rsm-support)

    9 years, 4 months ago

    Hi Patrick,

    You’re very welcome! Sounds like you did some good work debugging. I’m glad that guide helped. That’s a good plan to leave debugging enabled while we’re trying to figure this out.

    Don’t worry, we’ll help you figure all that out.

    When you submit the support request, we will respond by email quickly, and when you get our response, you can then attach the log to your email back to us, and we’ll be happy to look into it further for you.

    You have a great day too! 🙂

    – Steven

Viewing 3 replies - 1 through 3 (of 3 total)

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