Website access and login

Viewing 6 replies - 1 through 6 (of 6 total)
  • lisa

    (@contentiskey)

    10 years, 3 months ago

    1-do you have a backup of your website files and database?
    -OR-
    2-does godaddy have any backup of your website file and database?

    3-how did you access your plugins to delete them? (via file manager in godaddy cpanel or using an FTP client?

    Thread Starter JeffWhitaker

    (@jeffwhitaker)

    10 years, 3 months ago

    In my Go Daddy File Manager I do have something that says. _db_backups Is that it?

    And I accessed my plugins through my Go Daddy File Manager.

    lisa

    (@contentiskey)

    10 years, 3 months ago

    Contact GoDaddy to ask about what is included in the backup file and how recent it is.
    I ask about the backup file just in case there is a need access it later.

    To preserve the work you have done on the theme, you will need to have access to all customizations you have done. Are you using a child theme or did you do most of your changes int he customizer area of your dashboard?

    Your theme is located in the WP-content folder that can be viewed in your Godaddy file manager.

    (SOME customizations may be in a special theme modification area of your database area)

    Before doing any further changes to try to fix your situation, be sure you have a copy/backup of your theme files+database.

    lokelife

    (@lokelife)

    10 years, 3 months ago

    Hello
    I cant find my web page to get in side to my dashboard, I have been trying for years to get in my website since 2012.
    Help!!!!!!
    Lokelife.ikauai.com

    Thread Starter JeffWhitaker

    (@jeffwhitaker)

    10 years, 3 months ago

    I called Go Daddy and they actually helped me get the site up again. They said its been hacked with some pretty serious stuff and that I need to research how to do a core file replacement to get rid of all the bad stuff. Not looking forward to that. If anyone has any insight into that process, I’m open for help. Thanks contentiskey for you help thus far .

    lisa

    (@contentiskey)

    10 years, 3 months ago

    if you have found that the website has been hacked, there are some steps to follow:

    carefully follow this guide.

    When you’re done, you may want to implement some (if not all) of the recommended security measures.

Viewing 6 replies - 1 through 6 (of 6 total)

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