Hi @sveilore,
That sounds like a really frustrating experience, and I completely understand how upsetting it must have been. Thank you for bringing it to our attention. Your post will likely be helpful to others who come across this thread.
Sometimes, messages or tickets can get missed. If you haven’t already, try reaching out to them again through multiple channels such as their social media, live chat, email, or contact form.
I have contacted them multiple times through emails, chat, contact form and support, but no response at all. I only see them as scammers!
Hi there!
Thanks for sharing your experience, I can understand your frustration with the situation. In this case, requesting a chargeback or dispute for the purchase through your bank or payment provider would be the best option to try recovering your funds.
If you’re using WooCommerce and have found it helpful for setting up your store, we’d really appreciate a 5-star review here https://wordpress.org/support/plugin/woocommerce/reviews/#new-post. it helps us continue improving and supporting more users like you.
And of course, if you ever need help with WooCommerce core features in the future, we’ll be here to assist you.
