Visual Editor is blank

  • ingaaksamit

    (@ingaaksamit)


    11 years, 7 months ago

    The Visual editor suddenly disappeared, though the Text editor is still there and I can see my text for old posts. When I’m in Visual editor I can see the Add Media button and then a big white square. The site looks ok externally. I have the Adventure Journal Theme. I usually use Chrome. I’ve looked through many previous posts on this issue and have tried all the easy stuff: clearing my cache, trying different browsers, different versions of browsers (though I thought I was onto something when I could see the editor in IE 9, rather than 11, but today it’s blank even in IE 9), disabling all my plug-ins, changing themes, re-installing WordPress, checking for malware (none). I’ve checked with my web hosting service–they can’t help. Can anyone suggest other strategies to clear this up?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator James Huff

    (@macmanx)

    11 years, 7 months ago

    Are you using any sort of caching plugin, or do you see a “Clear/Purge Cache” button in your Dashboard or admin bar? If so, would you please try clearing the cache?

    If that does not resolve the issue, try switching to the Twenty Fourteen theme to rule-out a theme-specific issue (theme functions can interfere like plugins).

    Thread Starter ingaaksamit

    (@ingaaksamit)

    11 years, 7 months ago

    I don’t use a caching plug-in, but as I said, I and at least two others, including Sucuri and my web developer, have tried deactivating every plugin, and the problem persists. I don’t see a Clear/Purge Cache button in my Dashboard–would that only appear if I had a plug-in for that? They have also addressed the theme possibility but I just re-checked and switching to Twenty Fourteen does not resolve it. Do you have more suggestions, please?

    Moderator James Huff

    (@macmanx)

    11 years, 7 months ago

    Try downloading WordPress again and delete then replace your copies of everything except the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings. Some uploaders tend to be unreliable when overwriting files, so don’t forget to delete the original files before replacing them.

Viewing 3 replies - 1 through 3 (of 3 total)

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