Video Not Displaying Live

  • tommalloy

    (@tarabanken)


    5 years, 7 months ago

    Hi everyone, I have videos on a lot of my pages as well as one on my homepage.

    The videos on my webpages are not displaying live, but are displaying on preview. The video on the homepage however is displaying live.

    I am using the theme: Course Builder By ThimPress

    The videos on the pages are in Raw HTML with the embed code from the YouTube video.

    The video on the homepage is in a video player and does display.

    I have tried putting the videos that are not displaying in a video player like the one on the homepage, but still the same problem.

    I am wondering if it is an issue with the site, like outdated security but I do not know a lot about that.

    Any advice appreciated please.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Moderator James Huff

    (@macmanx)

    5 years, 7 months ago

    Since that is a commercial theme, we ask that you please go to their official support channel, so you can get support from the people who know it best: https://thimpress.com/forums/forum/course-builder-lms/

    Forum volunteers are not given access to commercial products, so they would not know why it is not working properly. Other community members who may have faced your issue might be able to help you but your best bet is your product’s developer. Keep in mind we encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way.

Viewing 1 replies (of 1 total)

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