Users can’t reset their password

  • Resolved ReD

    (@robertessiendesign)


    5 years, 8 months ago

    Hello,

    I’m experiencing the exact same issue as the below thread on one of my websites:
    https://wordpress.org/support/topic/users-cant-reset-password-approved-in-admin/

    The thread says it is marked as resolved but a solution doesn’t seem to have been shared there.

    Could you kindly share with those who have been asking how to fix this please?

    So just to clarify the issue is when users (ones that have signed up before the plugin was installed) try to reset their password, they get the following message “Your account is still awaiting admin approval. Reset Password is not allowed.” In the backend they seem to be approved already so I’m not sure how to fix this.

    I’m using the latest version of WP and this plugin (free version).

    Many thanks

    • This topic was modified 5 years, 8 months ago by ReD.
    • This topic was modified 5 years, 8 months ago by ReD.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Deepak Sharma

    (@sharmadpk03)

    5 years, 8 months ago

    Hi @robertessiendesign,

    Sorry, but the thread had been marked as resolved by accident.
    Regarding the query, the issues have been addressed by our team and the developers are working on the patch. The patch is supposed to be released anytime around in the upcoming week so please look for the updates. We will try to ship the patch asap.

    Thanks.

    Thread Starter ReD

    (@robertessiendesign)

    5 years, 8 months ago

    Hi Deepak,

    Ok great, thank you for the latest on that. Pleased to know it is being addressed.

    I’ll look out for this patch update.

    Thank you

    sajans

    (@sajans)

    5 years, 6 months ago

    Hi Deepak,

    is there any update related to this issue? I’m getting a reset password issue.
    reset password link redirect to forgot password page. It seems like it doesn’t create the “wp-resetpass-COOKIEHASH” Cokiee

    no-other plugin installed for registration. using on your plugin user registration

    Thanks

    • This reply was modified 5 years, 6 months ago by sajans.
Viewing 3 replies - 1 through 3 (of 3 total)

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