I installed UPS shipping method for a client.
What is the full name of the plugin you installed?
Waiting on WordPress support to email us
We don’t have email support. Who did you email?
Hello,
We installed WooCommerce UPS Shipping Plugin
And I contacted support through the chat option in our Dashboard. The rep I was working with took the information and said they will email back.
Seems to have now disappeared on my end. But having a friend try it out to make sure it doesn’t show up when they try it.
We installed WooCommerce UPS Shipping Plugin
Ok, since that is a commercial plugin, we ask that you please go to their official support channel, so you can get support from the people who know it best: https://woocommerce.com/my-account/create-a-ticket/
Forum volunteers do not have access to commercial products, so they would not know why it is not working correctly. Other community members who may have faced your issue might be able to help you, but your best bet is your product’s developer. We encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way.
And I contacted support through the chat option in our Dashboard.
Oh, I see. You have a WordPress.com site, which we can’t help with here.
To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.org/support/article/wordpress-vs-wordpress-com/
WordPress.com has complete documentation and support contacts at https://wordpress.com/support/ and in your Dashboard as you noticed. 🙂
. Reason: Moved to Fixing WordPress, this is not an Everything else WordPress topic
