Upgrading: FTP dialog?

  • Resolved Shasta

    (@shastaw)


    13 years, 9 months ago

    I moved hosts recently. The new one is a little unusual, and in particular the log-in root for FTP is not the same as the actual location of the web root. (It uses a redirect.)

    When I try to automatically upgrade, I get only an option to enter FTP login information. When I do so it informs me that the WP root directly can’t be located. I’m assuming the latter is due to the redirect.

    But why don’t I get a regular upgrade option? Is it due to the unusual configuration, or could I have some permissions off? Any ideas how to fix it? Right now every upgrade requires me to download the files then upload them to the server.

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  • Thread Starter Shasta

    (@shastaw)

    13 years, 9 months ago

    I found this on the Updating page in the codex:

    (a) file ownership: all of your WordPress files must be owned by the user under which your web server executes. In other words, the owner of your WordPress files must match the user under which your web server executes. The web server user (named “apache”, “web”, “www”, “nobody”, or some such) is not necessarily the owner of your WordPress files. Typically, WordPress files are owned by the ftp user which uploaded the original files. If there is no match between the owner of your WordPress files and the user under which your web server executes, you will receive a dialog box asking for “connection information”, and you will find that no matter what you enter in that dialog box, you won’t be able to update automatically.

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