Update is not backward compatible

  • charee

    (@charityo)


    3 years, 7 months ago

    I updated the plugin, Ultimate Addons for Gutenberg, from version 1.25.6 to 2.0.7, and it messed up my site.

    Luckily, I did a backup before updating the plugin, so I restored the backup. However, some of my site designs are still not exactly how it was prior.

    For example, boldened texts across my site are now showing in a Navy colour instead of the original colour.

    I wish I had come here first to read reviews before updating the plugin.

Viewing 2 replies - 1 through 2 (of 2 total)
  • BSF – Sweta Kumari

    (@swetakumari)

    3 years, 6 months ago

    Hello @charityo ,

    We are sorry to hear that you have had such a negative experience.

    1. Could you roll back to the previous version until we identify issues and release fixes? Spectra offers a one-click, roll-back functionality as explained here: https://wpspectra.com/docs/rollback-spectra-version/

    2. If you could reach out to our support team from our website; and help us look at issues closely, we would be happy to help.

    I look forward to hearing from you soon.

    BSF – Judith Pete

    (@judith0)

    3 years, 2 months ago

    Hello @charityo,

    It’s been a while since we heard from you. I request you let us know whether you are still experiencing issues with the Spectra plugin.

    We would like you to know that we have worked on improving the plugin and fixing any bugs users reported and we can say at the moment we haven’t received any alarming issues except those that are site-specific.

    Please let us know, we’ll be happy to look at them.

    Looking forward to hearing from you.

Viewing 2 replies - 1 through 2 (of 2 total)

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