Update Failed – Deleted Plugin – Cannot Access Dashboard

  • dchrist_sh

    (@dchrist_sh)


    9 years, 6 months ago

    Updated five plugins one at a time. Wordfence last plugin to run, and site locked in maintenance mode. Deleted .maintenance file in root, and that restored site. Could not login to site, so deleted WordFence plugin directory.

    Now unable to login completely to Dashboard.

    Through unique wp-login path, can enter admin username and password, but cannot reach Dashboard. After entering credentials and being presented an Error 500, I can refresh the browser tab. The edit toolbar then appears at the top of the site – logged in state – but I’m unable to click through to any Dashboard area.

    Searched for WAF code in the .htaccess, but can see nothing there.

    Suggestions for regaining Dashboard access to the site?

Viewing 3 replies - 1 through 3 (of 3 total)
  • wfalaa

    (@wfalaa)

    9 years, 6 months ago

    Hi dchrist_sh,
    It seems to be something wrong happened while WordPress was trying to update the plugin, renaming the plugin folder or even deleting it via FTP should be enough to deactivate it and regain access to your website, however, as you mentioned that you got this “Error 500” while trying to access the Dashboard, then we must check WordPress error log to know what caused this issue, you can edit (wp-config.php) file and replace this line:
    define('WP_DEBUG', false);
    with:
    define('WP_DEBUG', true);
    define('WP_DEBUG_LOG', true);
    define('WP_DEBUG_DISPLAY', false);
    Now, when you access your dashboard and get “Error 500” again, you can check this file (/wp-content/debug.log) for any error messages.

    Let me know how it goes,
    Thanks.

    Thread Starter dchrist_sh

    (@dchrist_sh)

    9 years, 6 months ago

    Thanks for that. Error returned is:
    [05-Oct-2016 23:13:33 UTC] PHP Notice: get_currentuserinfo is <strong>deprecated</strong> since version 4.5.0! Use wp_get_current_user() instead. in /home/xxxxxx/public_html/wp-includes/functions.php on line 3707

    Any recommendations for a resolution?

    wfalaa

    (@wfalaa)

    9 years, 6 months ago

    This “PHP Notice” can’t bring your website down, there must be something else behind this server “Error 500” page, if you can’t access the Dashboard at the moment, then please contact your web host regarding this issue, they should be able to do further investigation and let you know the reason for this server error.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)

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