Uncaught ReferenceError

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  • Plugin Support slash1andy

    (@slash1andy)

    Automattic Happiness Engineer

    5 years, 11 months ago

    Hey there!

    That’s not a known issue, and not typical.

    We usually see this when there are JS conflicts on the checkout page, normally the theme that’s being used, but sometimes other plugins affecting checkout.

    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Elvira K.

    (@treibalen)

    5 years, 10 months ago

    Hi there @vau6hn,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Enjoy the rest of your week and stay safe!

Viewing 2 replies - 1 through 2 (of 2 total)

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