Unable to login – CAPTCHA loop

Hey there, I’m the “Happiness Engineer” from the original thread.

the third advises me to solve the problem via wordpress.com – where my self-hosted site has not been located for more than 4 years.

Although your site is not hosted on WordPress.com, once you connect Jetpack to your WordPress.com account you can then manage some of the options of your site directly from WordPress.com: you’ll be able to access stats, access a list of your posts and pages, publish new posts, and change settings like your Security settings. Give it a try, log in to your WordPress.com account and go to this page: https://wordpress.com/sites
You’ll see a list of all your sites, whether they’re hosted on WordPress.com or hosted somewhere else and connected to WordPress.com via Jetpack.

Another alternative is to try the third option on that page. It doesn’t require you to access your WordPress dashboard.

Exactly what should I do, step by step, to “use FTP or Cpanel” to solve this most damaging problem?

Your site, medjugorjetoday.tv, is hosted with Bluehost. Bluehost allows you to access, edit, and delete files from its “File Manager”, so you won’t need to learn how to use an FTP client.

You can find out how to use the File Manager here:
https://my.bluehost.com/cgi/help/file_manager
https://my.bluehost.com/cgi/help/2238

You can use the File Manager to try the solution I mentioned here, or to whitelist your IP address as mentioned in the third alternative here.

I hope this helps.

If you have trouble accessing the File Manager, your hosting provider should be able to help.

If you still experience issues after trying some of the solutions I mentioned above, do not hesitate to start a new thread in the Jetpack Support forums, as James mentioned above. You can also post again here, I’ll get a notification.

Thanks!