Trouble Changing E-mail Address

  • garbles

    (@garbles)


    15 years, 11 months ago

    I am having trouble changing my email address in the General Settings. When I type in my new address and click Save Changes, it says “Settings saved” at the top of the page, but I usually won’t receive the confirmation email that will actually finalize the change.

    The only way around it I have found is if I submit the new email address 2 to 3 times in a row and then one of them will usually get through and I can confirm the new email address.

    If this was just my problem then it wouldn’t be so bad because of the work-around, but I am admin for about 20 employee blogs and this becomes a problem anytime one of them wants to change the email address that they would receive notifications at.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter garbles

    (@garbles)

    15 years, 11 months ago

    I hate to have to bump this, but no one is responding and I’d really appreciate some help with this problem. How long does it normally take to get any response?

    Samuel B

    (@samboll)

    15 years, 11 months ago

    see if this plugin helps
    http://wordpress.org/extend/plugins/wp-mail-smtp/

    Thread Starter garbles

    (@garbles)

    15 years, 11 months ago

    Thanks for the response. I am currently using HGK SMTP plug-in which I believe does something similar to WP Mail SMTP, but I suppose it won’t hurt to try.

    IT looked at the network traffic for me while sending out the request and we found that the new email notification works when WordPress actually sends it out, but most of the time WordPress never put anything on the network unless I submitted the request several times.

    Thread Starter garbles

    (@garbles)

    15 years, 11 months ago

    I tried using WP Mail SMTP and the result is the same. I feel like the problem is in the framework of WordPress itself since it can be made to work by spamming the submissions. I’m just not sure what PHP code could be changed to fix my problem. I saw that other people have had this problem or something similar, but none of them seem to have found fixes either.

    Samuel B

    (@samboll)

    15 years, 11 months ago

    if it was a wordpress bug, I think the forum would be inundated with this problem
    I would guess more likely a host configuration/server issue

    Thread Starter garbles

    (@garbles)

    15 years, 11 months ago

    That makes sense. So you think that the problem could lie somewhere between WordPress and the email service? Any idea how I would even begin to address that issue?

Viewing 6 replies - 1 through 6 (of 6 total)

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