Ticket Display Issue

Resolved chrisdingle
(@chrisdingle)

8 years, 5 months ago

I am having an issue with the rendering of tickets. When the ticket is rendered, at the bottom of the page the content picked up instead of the venue notes, is the content from another recent post on the site. Any ideas or suggestions would be gratefully received.

== Environment ==
* Home URL: [neutral] http://worthingrfc.co.uk
* Site URL: [neutral] http://worthingrfc.co.uk
* WC Version: [neutral] 3.2.5
* WP Version: [neutral] 4.9.1
* WP Multisite Enabled: [neutral] No
* Wev Server Info: [neutral] Apache ++ HTTP/1.1
* PHP Version: [neutral] 7.0.25
* MySQL Version: [neutral] 5.5.5
* WP Acitve Plugins: [neutral] 23
* WP Memory Limit: [good] You have more than the required minimum memory of 64MB. Your current total is 256M.
* WP Debug Mode: [neutral] No
* WP Language: [neutral] en_GB
* WP Max Upload Size: [neutral] No
* WP Max Post Size: [neutral] 8M
* PHP Max Execution Time: [neutral] 0
* PHP Max Input Vars: [neutral] 1000
* WP Uploads Writable: [good] Uploads directory IS writable
* Default Timezone: [neutral] UTC

== Software ==
* Active Plugins: [neutral]
+ [ON]: All-in-One WP Migration (https://servmask.com/) by ServMask (https://servmask.com/),
+ [ON]: BackUpWordPress (http://bwp.hmn.md/) by Human Made Limited (http://bwp.hmn.md/),
+ Google Analytics (http://wordpress.org/extend/plugins/googleanalytics/) by ShareThis (http://wordpress.org/extend/plugins/googleanalytics/),
+ [ON]: Google Analytics Dashboard for WP (GADWP) (https://deconf.com) by Alin Marcu (https://deconf.com),
+ [ON]: Image horizontal reel scroll slideshow (http://www.gopiplus.com/work/2011/05/08/wordpress-plugin-image-horizontal-reel-scroll-slideshow/) by Gopi Ramasamy (http://www.gopiplus.com/work/2011/05/08/wordpress-plugin-image-horizontal-reel-scroll-slideshow/),
+ [ON]: Jetpack by WordPress.com (https://jetpack.com) by Automattic (https://jetpack.com),
+ [ON]: News Manager (http://www.dfactory.eu/plugins/news-manager/) by dFactory (http://www.dfactory.eu/plugins/news-manager/),
+ [ON]: OpenTickets Community Edition (http://opentickets.com/) by Quadshot Software LLC (http://opentickets.com/),
+ [ON]: Page Builder by SiteOrigin (https://siteorigin.com/page-builder/) by SiteOrigin (https://siteorigin.com/page-builder/),
+ [ON]: PHP Compatibility Checker (https://wpengine.com) by WP Engine (https://wpengine.com),
+ [ON]: Responsive WordPress Slider – Soliloquy Lite (https://soliloquywp.com) by Soliloquy Team (https://soliloquywp.com),
+ [ON]: SiteOrigin Widgets Bundle (https://siteorigin.com/widgets-bundle/) by SiteOrigin (https://siteorigin.com/widgets-bundle/),
+ Sponsors (http://studioespresso.co) by Studio Espresso (http://studioespresso.co),
+ SportsPress (http://themeboy.com/sportspress/) by ThemeBoy (http://themeboy.com/sportspress/),
+ [ON]: SportsPress Facebook (http://themeboy.com/) by ThemeBoy (http://themeboy.com/),
+ [ON]: SportsPress Pro (http://tboy.co/pro) by ThemeBoy (http://tboy.co/pro),
+ [ON]: SportsPress Twitter (http://themeboy.com/) by ThemeBoy (http://themeboy.com/),
+ [ON]: Sydney Toolbox (http://athemes.com/plugins/sydney-toolbox) by aThemes (http://athemes.com/plugins/sydney-toolbox),
+ [ON]: TinyMCE Advanced (http://www.laptoptips.ca/projects/tinymce-advanced/) by Andrew Ozz (http://www.laptoptips.ca/projects/tinymce-advanced/),
+ [ON]: Twitter (http://wordpress.org/plugins/twitter/) by Twitter (http://wordpress.org/plugins/twitter/),
+ [ON]: Widget Shortcode () by Hassan Derakhshandeh (),
+ [ON]: WooCommerce (https://woocommerce.com/) by Automattic (https://woocommerce.com/),
+ [ON]: WooCommerce Services (https://woocommerce.com/) by Automattic (https://woocommerce.com/),
+ WooCommerce Stripe Gateway (https://wordpress.org/plugins/woocommerce-gateway-stripe/) by WooCommerce (https://wordpress.org/plugins/woocommerce-gateway-stripe/),
+ [ON]: WordPress Importer (http://wordpress.org/extend/plugins/wordpress-importer/) by wordpressdotorg (http://wordpress.org/extend/plugins/wordpress-importer/),
+ [ON]: WPForms Lite (https://wpforms.com) by WPForms (https://wpforms.com),
+ [ON]: WP Maintenance Mode (http://designmodo.com/) by Designmodo (http://designmodo.com/)
* Acitve Theme: [neutral]
+ Sydney (http://athemes.com/theme/sydney) by aThemes (http://athemes.com)

== Data ==
* Event Areas: [neutral]
+ “Clubhouse – Superbowl Party” [#7546] (publish)
* Ticket Products: [neutral]
+ #7546 “Superbowl Party 2018 – Adult Ticket” (5.00) [1 EA]

The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

Plugin Author quadshot
(@quadshot)

8 years, 5 months ago

Hi Chris,

I went ahead and tested this scenario and the Venue Notes worked just as it should. So with that being said have you tried any of the following:
1. Check to see if there is an old version of this Venue with those notes in it that may be just sitting in your Venue Page Trash? If so, you want to delete it.
2. The Venue Notes are not connected to anything other than the Venue page so it should not be picking notes from some other post. Have you tried clearing your browser cache?

Chris let us know if any of the following was able to assist in resolving this issue and if not we will investigate further.

Viewing 1 replies (of 1 total)

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