Thumbnails problem and download option

  • Resolved piolo1985

    (@piolo1985)


    5 years, 1 month ago

    First of all, thanks for the plugin. With Elementor pro it works fine unlike other gallery plugins that don’t work.
    I have two problems that I can’t solve.
    1) I upload the photos directly via SFTP, I happened to reupload some galleries (due to a lack of space). Despite changing the folder name and file name, the thumbnails remain in the old version. However, if I open the file it appears to be that of the new version. I tried to regenerate the thumbnails and reset it, but nothing to do. Are there any skeletons left that I can’t see and can be eliminated?
    2) When I click on an image in the gallery and press the download button to download it, the slideshow starts automatically. it’s normal? I wish the slideshow didn’t start.
    Thanks so much

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Zhanna Khachatryan

    (@zhannak)

    5 years ago

    Hi @piolo1985,

    Thanks for your inquiry and sorry for the late response.

    1. It is not recommended to upload photos manually, anyway you can try to hit on the Refresh button in the file manager, here https://nimb.ws/JEWsC4, also please clear the browser cache.
    2. Can you please clarify what do you mean “Download original image” or “Open image in original size” in lightbox? Opening image in original size is opening in a new tab, and there is a bug with autoplay when changing between tabs, the bug will be fixed in next updates.

    Thread Starter piolo1985

    (@piolo1985)

    5 years ago

    Thanks so much,
    I solved the problem.
    I just ask one last question (sorry): is it possible to zoom an image in a gallery to see a detail of the image? Isn’t there a button in the lightbox?

    Asya Gabrilyan

    (@asyag)

    5 years ago

    Dear @piolo1985,
    Thank you for the inquiry.
    The only option to enlarge the image is to enable Full-width lightbox: https://nimb.ws/xAe3jM

    There is no other zoom in option available.

    Sincerely,

    Khubaib A Niazi

    (@khubaibsahib)

    5 years ago

    Hi @piolo1985, can you please share the solution for the slideshow autoplay problem?

Viewing 4 replies - 1 through 4 (of 4 total)

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