Hi,
Can you please let me know our plugin is activated on MultiSite?
If yes, then please let me know you have activated the plugin from a network site or an individual site on your store?
If you have activated the plugin from network site then please deactivate it and activate the Abandoned Cart Lite plugin from an individual site. It helps to solve the error message issue and one default email template will create on the activation.
If the plugin is activated on the single store then can you please post your query on our plugin’s forum page? So we can communicate more on this issue.
Below is our plugin’s forum page link:
http://www.tychesoftwares.com/forums/forum/woocommerce-abandon-cart-pro/
Regards,
Chetna Bhutka
Hello,
I am configuring the plugin from here: WooCommerce -> Abandoned Carts.
Within Email Templates I can not edit or create templates.
I really do not know if it’s working.
I do not understand about Multisite, it’s a normal WooCommerce store: https://aov.es/tienda/
Does this work in the free version?
Thank you
Hi,
I apologize for the delay in reply.
It would be great if you can share with us HTML code which you are trying to add in the email template and share the screenshot of edit email template page. So I can try to reproduce the issue.
Can you please let me know you have added Emoji in the Email Body section and in the Subject while adding the email template?
Please let me know.
Regards,
Chetna Bhutka
Hello,
I do not want to insert an HTML code.
I can not edit or create templates.
Attached captures of how I enter the example template, change the name and save is as before:
http://aov.es/img/cap1.jpg
http://aov.es/img/cap2.jpg
http://aov.es/img/cap3.jpg
Hi,
Thank you for sharing the screenshot with us.
I would need to check the issue on your site. As I am unable to replicate the issue.
Can you please create the ticket on “support at tychesoftwares dot freshdesk dot com” ticketing system where we can more communicate on it?
Regards,
Chetna Bhutka
Hello,
thanks, I’ll look for another plugin to install, this is a waste of time.
a greeting
Hi,
I apologize that you have wasted your time due to our plugin.
It would be really great if you can give us one chance to look into the issue and fix it. Our plugin will definitely help you to recover the lost sales.
Kindly let me know which version of WooCommerce and WordPress is activated on your site. So, I can try to replicate the issue and provide you such a solution for this.
Regards,
Chetna Bhutka
They are the latest versions
Hi,
I have tried to replicate the issue multiple times at our end. But I am unable to replicate the same.
I have checked the issue with PHP 5.6.x and PHP 7.2 and latest version of WordPress and WooCommerce. And I am able to edit the email template and create new email template. Please see the screenshot here: https://www.screencast.com/t/tPseqSyL46Bo
Can you please check with the default WordPress theme to identify that the theme is conflicting with our plugin or not?
If the issue still persist then can you kindly create the ticket on “support at tychesoftwares dot freshdesk dot com” ticketing system? I will sure try to fix the issue quickly.
Regards,
Chetna Bhutka
