• Hello, I have an old version of oceanwp (1.8.6) installed on my wordpress site. When I update the theme (which I only modified with the Code Snippet plugin) the site becomes inaccessible and is unusable. Can I safely keep this old version of the theme? Or do I have to make sure to update it bug-free?

    I have already tried uninstalling and reinstalling it but nothing changes.
    thank you 🙂

    FR :
    Bonjour, j’ai une ancienne version d’oceanwp (1.8.6) d’installé sur mon site wordpress. Lorsque je met à jour le thème (que je ai seulement modifié avec le plugin Code Snippet) le site devient innacessible et est inutilisable. Puis-je garder en toute sécurité cette ancienne version du thème ? Ou je dois faire en sorte de la mettre à jour sans bug ?

    J’ai déjà testé de le désinstaller et de le réinstaller mais rien ne change.
    Merci 🙂

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hello,

    Please let us know what exact issue are you facing with the update? If possible share the snapshots of the issues.

    and go to Elementor > System Info and share the report with us so that we can take a look.

    Thread Starter alexloco

    (@alexloco)

    Hello,

    Thank you for your reply.

    
    
    == Server Environment ==
    	Operating System: Linux
    	Software: Apache
    	MySQL version: MySQL Community Server (GPL) v5.6.50
    	PHP Version: 7.2.31
    	PHP Max Input Vars: 16000
    	PHP Max Post Size: 130M
    	GD Installed: Yes
    	ZIP Installed: Yes
    	Write Permissions: All right
    	Elementor Library: Connected
    
    == WordPress Environment ==
    	Version: 5.6.1
    	Site URL: https://myspresso.fr
    	Home URL: https://myspresso.fr
    	WP Multisite: No
    	Max Upload Size: 128 Mo
    	Memory limit: 512M
    	Permalink Structure: /%postname%/
    	Language: fr-FR
    	Timezone: Europe/Paris
    
    	Debug Mode: Inactive
    
    == Theme ==
    	Name: OceanWP
    	Version: 1.8.6
    	Author: Nick
    	Child Theme: No
    
    == User ==
    	Role: administrator
    	WP Profile lang: fr_FR
    	User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.107 Safari/537.36
    
    == Active Plugins ==
    	Advanced Custom Fields
    		Version: 5.9.4
    		Author: Elliot Condon
    
    	Akismet Anti-Spam
    		Version: 4.1.8
    		Author: Automattic
    
    	All In One WP Security
    		Version: 4.4.6
    		Author: Tips and Tricks HQ, Peter Petreski, Ruhul, Ivy
    
    	Autoptimize
    		Version: 2.8.1
    		Author: Frank Goossens (futtta)
    
    	Boxtal Connect
    		Version: 1.2.8
    		Author: API Boxtal
    
    	Checkout Field Editor for WooCommerce
    		Version: 1.4.5
    		Author: ThemeHigh
    
    	Code Snippets
    		Version: 2.14.0
    		Author: Code Snippets Pro
    
    	Elementor
    		Version: 3.1.1
    		Author: Elementor.com
    
    	Elementor Pro
    		Version: 3.0.10
    		Author: Elementor.com
    
    	Ever Invoice Export
    		Version: 1.2.5
    		Author: Team Ever
    
    	Facebook for WordPress
    		Version: 3.0.1
    		Author: Facebook
    
    	GA Google Analytics
    		Version: 20201120
    		Author: Jeff Starr
    
    	Loco Translate
    		Version: 2.5.0
    		Author: Tim Whitlock
    
    	Mailchimp for WooCommerce
    		Version: 2.5.0
    		Author: Mailchimp
    
    	Nav Menu Roles
    		Version: 2.0.0
    		Author: Kathy Darling
    
    	Nav Menu Roles + WooCommerce Memberships Bridge
    		Version: 1.0.0
    		Author: Kathy Darling
    
    	Ocean Extra
    		Version: 1.7.0
    		Author: OceanWP
    
    	Really Simple SSL
    		Version: 4.0.8
    		Author: Really Simple Plugins
    
    	Redirection
    		Version: 5.0.1
    		Author: John Godley
    
    	Smush
    		Version: 3.8.2
    		Author: WPMU DEV
    
    	Sticky Header Effects for Elementor
    		Version: 1.4.3
    		Author: Rwattner
    
    	UpdraftPlus - Backup/Restore
    		Version: 1.16.47
    		Author: UpdraftPlus.Com, DavidAnderson
    
    	User Registration
    		Version: 1.9.3
    		Author: WPEverest
    
    	Variation Swatches for WooCommerce
    		Version: 1.1.8
    		Author: Emran Ahmed
    
    	WC Pickup Store
    		Version: 1.6.0
    		Author: Keylor Mendoza A.
    
    	WooCommerce
    		Version: 4.9.2
    		Author: Automattic
    
    	WooCommerce Customizer
    		Version: 2.7.4
    		Author: SkyVerge
    
    	WooCommerce Memberships
    		Version: 1.21.2
    		Author: SkyVerge
    
    	WooCommerce PDF Invoices & Packing Slips
    		Version: 2.8.2
    		Author: Ewout Fernhout
    
    	WooCommerce Shipping & Tax
    		Version: 1.25.6
    		Author: Automattic
    
    	WooCommerce Stripe Gateway
    		Version: 4.8.0
    		Author: WooCommerce
    
    	WooCommerce Subscriptions
    		Version: 3.0.12
    		Author: WooCommerce
    
    	WPC Added To Cart Notification for WooCommerce
    		Version: 1.4.0
    		Author: WPClever.net
    
    	Yoast SEO
    		Version: 15.7
    		Author: Team Yoast
    
    == Elementor - Compatibility Tag ==
    	
    	Elementor Pro: header_not_exists
    	Sticky Header Effects for Elementor: header_not_exists
    
    == Elements Usage ==
    	
    	footer : 1
    		heading : 4
    		icon-list : 3
    		social-icons : 1
    	header : 4
    		button : 4
    		image : 8
    		nav-menu : 12
    		woocommerce-menu-cart : 8
    	loop : 0
    		button : 1
    		heading : 2
    		text-editor : 1
    		theme-post-featured-image : 1
    		wc-add-to-cart : 1
    	popup : 1
    		form : 1
    		heading : 1
    		spacer : 1
    		text-editor : 2
    	product : 7
    		heading : 15
    		image : 22
    		spacer : 27
    		star-rating : 6
    		text-editor : 13
    		toggle : 4
    		woocommerce-product-add-to-cart : 7
    		woocommerce-product-additional-information : 1
    		woocommerce-product-content : 5
    		woocommerce-product-images : 7
    		woocommerce-product-price : 6
    		woocommerce-product-related : 2
    		woocommerce-product-short-description : 7
    		woocommerce-product-title : 5
    		woocommerce-products : 3
    	section : 2
    		acf_ele_form : 2
    	single : 1
    		heading : 2
    		post-info : 1
    		posts : 1
    		share-buttons : 1
    		spacer : 3
    		theme-post-content : 1
    		theme-post-excerpt : 1
    		theme-post-title : 1
    	wp-post : 1
    		button : 1
    		heading : 8
    		lottie : 1
    		spacer : 3
    		text-editor : 6
    	wp-page : 23
    		button : 8
    		divider : 3
    		gallery : 1
    		heading : 44
    		icon-box : 7
    		image : 7
    		image-box : 5
    		login : 3
    		lottie : 2
    		menu-anchor : 2
    		posts : 2
    		shortcode : 5
    		spacer : 22
    		text-editor : 48
    		woocommerce-products : 3
    	product-post : 0
    		text-editor : 3
    	product-archive : 2
    		heading : 6
    		lottie : 2
    		posts : 2
    		spacer : 1
    		text-editor : 4
    		woocommerce-products : 2
    
    == Log ==
    	
    Log: showing 20 of 332020-12-08 14:03:14 [info] elementor::elementor_updater Started 
    2020-12-08 14:03:14 [info] Elementor/Upgrades - _v_3_0_0_move_general_settings_to_kit Start  
    2020-12-08 14:03:14 [notice] General Settings already exist. nothing to do. 
    2020-12-08 14:03:14 [info] Elementor/Upgrades - _v_3_0_0_move_general_settings_to_kit Finished 
    2020-12-08 14:03:14 [info] Elementor/Upgrades - _v_3_0_0_move_default_colors_to_kit Start  
    2020-12-08 14:03:14 [notice] System colors already exist. nothing to do. 
    2020-12-08 14:03:14 [info] Elementor/Upgrades - _v_3_0_0_move_default_colors_to_kit Finished 
    2020-12-08 14:03:14 [info] Elementor/Upgrades - _v_3_0_0_move_saved_colors_to_kit Start  
    2020-12-08 14:03:14 [notice] Custom colors already exist. nothing to do. 
    2020-12-08 14:03:14 [info] Elementor/Upgrades - _v_3_0_0_move_saved_colors_to_kit Finished 
    2020-12-08 14:03:14 [info] Elementor/Upgrades - _v_3_0_0_move_default_typography_to_kit Start  
    2020-12-08 14:03:14 [notice] System typography already exist. nothing to do. 
    2020-12-08 14:03:14 [info] Elementor/Upgrades - _v_3_0_0_move_default_typography_to_kit Finished 
    2020-12-08 14:03:14 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.0.11',
      'to' => '3.0.14',
    )]
    2020-12-20 22:54:01 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor Pro',
      'from' => '3.0.5',
      'to' => '3.0.8',
    )]
    2020-12-21 17:57:36 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.0.14',
      'to' => '3.0.15',
    )]
    2021-01-06 17:58:17 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.0.15',
      'to' => '3.0.16',
    )]
    2021-01-22 17:09:41 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor Pro',
      'from' => '3.0.8',
      'to' => '3.0.10',
    )]
    2021-01-26 17:55:53 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.0.16',
      'to' => '3.1.0',
    )]
    2021-02-01 06:02:37 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.1.0',
      'to' => '3.1.1',
    )]
    
    PHP: showing 5 of 5PHP: 2020-10-02 11:22:26 [notice X 2][/home/biocaft/www/wp-content/plugins/elementor/core/common/modules/ajax/module.php::171] Undefined index: data [array (
      'trace' => '
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ',
    )]
    PHP: 2020-10-05 11:49:32 [error X 1][/home/biocaft/www/wp-content/plugins/elementor-pro/modules/popup/module.php::98] Uncaught Error: Call to a member function save_display_settings_data() on boolean in /home/biocaft/www/wp-content/plugins/elementor-pro/modules/popup/module.php:98
    Stack trace:
    #0 [internal function]: ElementorPro\Modules\Popup\Module->save_display_settings(Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
    #1 /home/biocaft/www/wp-content/plugins/elementor/core/common/modules/ajax/module.php(171): call_user_func(Array, Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
    #2 /home/biocaft/www/wp-includes/class-wp-hook.php(287): Elementor\Core\Common\Modules\Ajax\Module->handle_ajax_request('')
    #3 /home/biocaft/www/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters('', Array)
    #4 /home/biocaft/www/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
    #5 /home/biocaft/www/wp-admin/admin-ajax.php(176): do_action('wp_ajax_element...')
    #6 {main}
      thrown [array (
      'trace' => '
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ',
    )]
    PHP: 2020-10-15 12:20:53 [notice X 1][/home/biocaft/www/wp-content/plugins/elementor-pro/modules/dynamic-tags/acf/tags/acf-color.php::34] Undefined offset: 1 [array (
      'trace' => '
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ',
    )]
    PHP: 2020-12-08 14:39:55 [notice X 1][/home/biocaft/www/wp-content/plugins/elementor-pro/modules/query-control/module.php::738] Trying to get property 'name' of non-object [array (
      'trace' => '
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ',
    )]
    PHP: 2021-01-17 23:31:42 [notice X 1][/home/biocaft/www/wp-content/plugins/elementor-pro/modules/woocommerce/widgets/add-to-cart.php::142] Undefined index: post_id [array (
      'trace' => '
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ',
    )]
    
    JS: showing 5 of 5JS: 2020-10-02 09:34:32 [error X 1][https://myspresso.fr/wp-content/plugins/elementor/assets/js/common.min.js?ver=3.0.11:2:110892] Object.fromEntries is not a function 
    JS: 2020-10-02 09:39:15 [error X 1][https://myspresso.fr/wp-content/plugins/elementor/assets/js/editor.min.js?ver=3.0.11:2:437485] i.tipsy is not a function 
    JS: 2020-10-02 10:12:44 [error X 1][https://myspresso.fr/wp-content/plugins/elementor/assets/lib/backbone/backbone.marionette.min.js?ver=2.4.5:22:19954] View (cid: \"view22211\") has already been destroyed and cannot be used. 
    JS: 2020-10-02 10:22:20 [error X 1][https://myspresso.fr/wp-content/plugins/elementor/assets/js/editor.min.js?ver=3.0.11:2:478342] Cannot read property \'isDesignable\' of undefined 
    JS: 2020-10-02 11:47:34 [error X 8][https://myspresso.fr/wp-content/plugins/elementor/assets/js/editor.min.js?ver=3.0.11:2:474337] Cannot read property \'document\' of undefined
    
    • This reply was modified 5 years ago by Yui. Reason: email deleted
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