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Theme not being recognized (8 posts)

  1. guanin
    Posted 1 year ago #

    I am having a problem with my premium theme on GoDaddy.com. I have uploaded the zip file through wordpress but it doesn't recognize the premium theme. I'm curious, do I have it in the right location?

    webroot to
    wordpress folder to
    wp-content to
    organic nonprofit theme

    Thanks for any help you can give.

  2. if 'premium' theme means that you have bought the theme, then please contact the theme's seller or developer for support.


  3. guanin
    Posted 1 year ago #

    i don't think it's a problem with the premium theme, the other themes work on this url. The problem is where the folder is located in the path. For some reason wordpress doesn't recognize all of this theme.


  4. WPyogi
    Forum Moderator
    Posted 1 year ago #

    Themes need to go in the themes folder:

  5. guanin
    Posted 1 year ago #

    ok, i'm positive i have the files in the right location. any other ideas for troubleshooting? and if it is a problem with the theme, would you know what the typical resolution would be? Thank you so much for your expertise and prompt response

  6. WPyogi
    Forum Moderator
    Posted 1 year ago #

    Looking at your site, you have the name changed on the theme folder?


    That might be problematic. But for help with commercial themes, you really need to contact the developers - as they are not supported here. I know that organic themes DOES provide support.

  7. if it is a problem with the theme

    then definitively contact the theme's developer or vendor for support.


  8. guanin
    Posted 1 year ago #

    Thanks for your help WPyogi and alchymyth. I contacted organicthemes.com several hours ago, before i contacted you, but they have yet to respond. I really appreciate you advice. Worked like a charm, once i reinstalled with the correct title. Thanks again.

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