The request failed error

  • itarfand

    (@itarfand)


    7 years, 11 months ago

    Hi. When I want to search with this plugin, most of time it shows this error:
    The request failed. Please check your connection! Status: 404
    What should I do?
    site: https://itarfand.com

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author wpdreams

    (@wpdreams)

    7 years, 11 months ago

    Hi,

    It happens, because the ajax handler is not accessible on your server, possibly because of an incorrect .htaccess rule.

    You can test it by visiting this URL on your site yoursite.com/wp-admin/admin-ajax.php

    If it works correctly, it should return a simple white page with a 0, like so: https://i.imgur.com/JCAAIvE.png

    Also, make sure this option is turned off, once you fixed that issue: https://i.imgur.com/zhEUUew.png

    Best regards,
    Ernest M.

    Filipe Costa

    (@filipecostacom)

    7 years, 11 months ago

    Same issue but the error is:
    The request failed. Please check your connection! Status: 500

    I tested it by going to yoursite.com/wp-admin/admin-ajax.php and it shows me 0

    So i remembered i recently changed my site to PHP 7.1 instead of 7.0 that i was using before, and voilá, i fixed the problem by reverting to PHP 7.0.

    One last question, if i mark “Use custom ajax handler” as ON the explanation is “Usually it has great performance impact.” Does that mean that if turned ON will have better or worse performance?

    Thanks!

    • This reply was modified 7 years, 11 months ago by Filipe Costa.
Viewing 2 replies - 1 through 2 (of 2 total)

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