Test emails fail

Resolved myacoub
(@myacoub)

2 years, 10 months ago

I have the latest version of the Postman SMTP and when it shows that my settings are properly configured as it shows a green check mark, yet when i click on “test mail” it fails saying that, “This email has empty body”

To my astonishment, i was not even given the option to write any email body!!

Hint: i can see the logs and i see other emails successfully being sent out but the test email fails!??

What is wrong and how can i trace that?

Viewing 10 replies - 1 through 10 (of 10 total)

Plugin Support M Haseeb
(@haseeb0001)

2 years, 10 months ago
Hi @myacoub

I hope you are doing well.

It seems like a setting issue; please share the screenshots of the Post SMTP Settings > Account and Message tab.

Thanks and regards,
Support Team – WPExperts
- This reply was modified 2 years, 10 months ago by M Haseeb.
Thread Starter myacoub
(@myacoub)

2 years, 10 months ago

Thank you Muhammad,

May i ask which menu item you are referencing by saying “Post SMTP Account and Message tab”? I have searched and didn’t find that title anywhere!

Mouhab

Plugin Support M Haseeb
(@haseeb0001)

2 years, 10 months ago

@myacoub In left side menu Post SMTP > Settings > Account tab and Message tab.

Thread Starter myacoub
(@myacoub)

2 years, 10 months ago

plz find picture shared from my google drive..

in case you can see them they are on

https://drive.google.com/file/d/1Y2R4Uznk8g1Q8jOamfqeWOoVtE_Bnr7V/view?usp=sharing

https://drive.google.com/file/d/14PvPeNmrmHKHksmQ1f4iMSAFiLxbeTg6/view?usp=sharing

Plugin Support M Haseeb
(@haseeb0001)

2 years, 10 months ago

Hi @myacoub

I hope you are doing well.

On the Messages tab, Enable the “Prevent Plugin and Themes” check, test it and let me know.

Thanks and regards,
Support Team – WPExperts

Thread Starter myacoub
(@myacoub)

2 years, 10 months ago

hello @haseeb0001

I have checked both boxes and still having same issue!!

what did you find from the screen shots i gave you?

Mouhab

Plugin Support M Haseeb
(@haseeb0001)

2 years, 10 months ago

@myacoub

Can you Reset the Post SMTP plugin, reconfigure it, and again let me know the result?

Thanks and regards,
Support Team – WPExperts

Thread Starter myacoub
(@myacoub)

2 years, 10 months ago

Hi again,

What is a plugin reset? Do you mean un-install and re-install or just de-activation and reactivation of the plugin?

Plugin Support M Haseeb
(@haseeb0001)

2 years, 10 months ago

@myacoub

Plugin reset will clear all the settings and logs from the plugin, and then you need to configure the Post SMTP again with your mailing socket and test it.

You can reset plugin from Post SMTP dashboard, see the screenshot here.

Thanks and regards,
Support Team – WPExperts

Plugin Support M Haseeb
(@haseeb0001)

2 years, 9 months ago

Hi @myacoub ,

Hope you are doing good. We have been waiting to hear from you for the last three weeks and assume your issue has been resolved.

Feel free to reopen this issue in case the problem persists.

Thanks and regards,
Support Team – WPExperts

Viewing 10 replies - 1 through 10 (of 10 total)

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