Terrible experience!!!

  • dartlab

    (@dartlab)


    7 years, 7 months ago

    From the moment I purchased the premium annual plug-in version (165$!) for my WooCommerce, several problems have started.
    The main issue is the incompatibility with other geolocation modules, since the technology used requires the hiring of programmers to implement the webservice.
    The GTranslate server is located in France and this causes that any selection of languages creates the illusion that the user is really connected from this country.
    On the other hand, given that the system makes requests to an external server, with my provider we have had to comply with changes to avoid other communication problems.
    I am very dissatisfied with the customer service that, instead of proposing solutions, has guaranteed me that its plug-in works correctly, declining any responsibility for all the problems caused (of which I have proof by email).
    It is a pity that for their policy we cannot claim the money of the annual subscription, a situation that would be mandatory in my case: Malfunction and problems that can cause the loss of confidence with my clients.
    BTW, maybe the unpaid version works properly, but the paid is awful and lack of Customer/Technical Service using a bad behaviors to communicate…

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author edo888

    (@edo888)

    7 years, 7 months ago

    Hi,

    Sorry for causing you troubles, however I have personally tried to help you and you have rejected any help. You are not telling the truth, here is our communication for people to see:

    [redacted]

    • This reply was modified 7 years, 7 months ago by Andrew Nevins. Reason: Removed private communication log
    Thread Starter dartlab

    (@dartlab)

    7 years, 7 months ago

    Hi,

    Sorry for causing you troubles, however I have personally tried to help you and you have rejected any help. You are not telling the truth, here is our communication for people to see:

    Your answer is so unprofessional and, above all, you are sharing a private conversation breaching and uncomplying the EU General Data Protection Regulation!
    Awful!

    BTW, I’m telling the truth, but this is not the point.

    YOU NEVER OFFERED a real solution. Even 6 days ago your coworker Ripa said:
    “Hi, let me send this issue to our developer, perhaps he can suggest a solution.”
    I’m still waiting…

    Please, as I already said, do NOT BOTHER ME with your unuseful answers!
    I need to invest my time with something constructive, not to reply your emails with funny emoticons (ops… you missed all this part in your sentence above!)

    [redacted]

    • This reply was modified 7 years, 7 months ago by dartlab.
    • This reply was modified 7 years, 7 months ago by dartlab.
    • This reply was modified 7 years, 7 months ago by Andrew Nevins. Reason: Redacted private comms
    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    7 years, 7 months ago

    @edo888, Yeah don’t put private communication here.

    Plugin Author edo888

    (@edo888)

    7 years, 7 months ago

    Hi,

    Unfortunately the communication is removed by forum moderators, even it did not contain any personal information (emails, names, domain names, etc).

    You have been offered help with no additional payment request from me.

    The solution is to use X-Real-IP header to get the real user IP address when the request is from GTranslate, instead of using our proxy IP when detecting the geo-location.

    I have offered you help to configure your geo-location plugin which you have rejected.

    Good luck!

    Thread Starter dartlab

    (@dartlab)

    7 years, 7 months ago

    Unfortunately?
    Once again, it’s strictly forbidden to share the content of personal emails even if I have nothing to hide!

    If you want to offer a solution, please start to refund the rest of the yearly plan I would like to unsubscribe (around 40 USD), and then we could talk about it.

    We already have spent a lot of money in developing due to your plug-in, time in translating and much more.

    Otherwise, please let me know your decision in order to share with the WP community your policy regarding the unsatisfied customers.

    Many thanks!

    • This reply was modified 7 years, 7 months ago by dartlab.
    • This reply was modified 7 years, 7 months ago by dartlab.
    Plugin Author edo888

    (@edo888)

    7 years, 7 months ago

    Pity, that it is not strictly forbidden to tell lies.

    Here is our policy for refunds: https://gtranslate.io/returns-policy

    I’m stopping the communication here.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    7 years, 7 months ago

    I’m stopping the communication here.

    And I’m closing this review. It stopped being productive a few posts back.

    A few points.

    • Don’t share correspondence here. Just don’t, that’s not cool and will be removed when found.
    • This review is legit as upsell is part of the plugin here. But discussing it in-depth isn’t for this site.

      For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well.

      As the author is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

      That covers this part.

      If you want to offer a solution, please start to refund the rest of the yearly plan I would like to unsubscribe (around 40 USD), and then we could talk about it.

      You can’t talk about it here. That’s not for this site and the author isn’t permitted to have that conversation here. That gets handled when found and shutdown.

    I am now closing this review.

Viewing 7 replies - 1 through 7 (of 7 total)

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