Technical Support Has Been A Nightmare

  • chubbaluv

    (@chubbaluv)


    10 years, 7 months ago

    WooCommerce worked great for the first few months we had it installed. However, as monthly traffic grew with our company, WooCommerce began crashing our site – and now doesn’t work at all. The technical support has been a nightmare.

    It seems that with each new update, WooCommerce wrecks itself. WooCommerce was leaving thousands of lines of transients and session data, ultimately maxing our CPU resources and crashing our site. After manually clearing out the lines myself every day while waiting for their staff to figure out a solution via support ticket, I managed to fix the problem myself.

    Now, after the most recent update, my shopping cart won’t transfer items to the checkout process. The new support ticket I have submitted has gone 3 days without a response, and I’ve now lost THOUSANDS of dollars in sales over the course of the month WooCommerce has been functioning.

    I’m currently looking for an alternative.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Chrome Orange

    (@chrome-orange)

    10 years, 7 months ago

    If you can provide me with a ticket ID or your username on WooThemes then I can get your ticket looked at.

    Plugin Contributor Mike Jolley

    (@mikejolley)

    10 years, 7 months ago

    > WooCommerce was leaving thousands of lines of transients and session data, ultimately maxing our CPU resources and crashing our site.

    Transients are used for data caching. If this was not the case, the server would need to talk to the DB more and ultimately perform slow anyway. There is however a cleanup routine (cron based) that has been in place since 2.3. You say you fixed it, how? Did you look into hosting i.e. not using shared hosting, using memcache etc

    The sessions are stored in the same place and we’re looking at ways to improve this here https://github.com/woothemes/woocommerce/issues/6846 This may be useful to you: https://github.com/kloon/woocommerce-large-sessions

    > Now, after the most recent update, my shopping cart won’t transfer items to the checkout process

    I’ve been monitoring the forums for over a week and have not seen this problem. When it does occur, its usually down to caching of the checkout/cart page. Seeing the ticket you posted would be ideal – need a number.

    Thread Starter chubbaluv

    (@chubbaluv)

    10 years, 7 months ago

    For the transient issue, I had to move the site from a shared hosting environment to it’s own server.

    I wish I had known about those links earlier. They are very helpful.

    Current ticket ID #325660

    It took 4 days to get a response.

    Plugin Contributor Mike Jolley

    (@mikejolley)

    10 years, 7 months ago

    Jumping in now. We have a large backlog at the moment which we’re working on cutting down. Even us devs are helping 🙂

    Thread Starter chubbaluv

    (@chubbaluv)

    10 years, 7 months ago

    Apparently I just got kicked off the ticket. I’m starting another one here: #327219

    Plugin Contributor Mike Jolley

    (@mikejolley)

    10 years, 7 months ago

    FYI I replied to both, just in case you’re having problems replying.

    Plugin Contributor Mike Jolley

    (@mikejolley)

    10 years, 1 month ago

    Were you satisfied?

Viewing 7 replies - 1 through 7 (of 7 total)

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