Were the tabs working correctly before the site was moved?
If was anything changed at that time? eg was theme changed or updated, or were any new plugins installed?
As a troubleshooting step, do the tabs appear if you switch to a default theme such as twentysixteen and deactivate all plugins apart from tabby responsive tabs?
If so, this would indicate a conflict and reactivating the theme & plugins one by one will allow you to identify the one causing the conflict.
Thread Starter
Steven
(@stevenvdh)
Hi Cubecolour 🙂
Thanks for reply! Yes, the tabs were working fine before moving the site. No new plugins yet, no updates yet, except plugin “All in one WP Migration” of course.
Ok I’ll check for the trouble shooting step, but will have to do this on other location, as this website is live for customer of me, so would not be appreciated to put default theme on his website 😉
Strange thing is that I don’t find in menu WordPress any menu to change settings for this plugin, is this normal please?
Kind regards,
StevenVdh
There is no admin or settings panel on the plugin, so that is normal.
This sounds like it might be a possible theme or plugin conflict, so it would be useful to find a way to perform the troubleshooting as described without disturbing the live site.
When you moved the site did you go to settings -> permalinks and resave the current permalink setting? That can often cure miscellaneous issues that are encountered after a move.
Thread Starter
Steven
(@stevenvdh)
Ok, concerning settings panel, I just found out also. In fact, to explain a bit, it is a website that I took over from other webdesigner (that I don’t know) for new customer, so I got an installation of someone else I have to get used with all different plugins. That’s why I don’t know the plugin Tabby Responsive Tabs yet 😉
I see that normally I should see a setting for the tabs in the toolbar when creating pages. I don’t see this icon.
For your last question: I had to go to settings and resave permalink setting indeed. You have solution for that also? Maybe reinstall plugin or something?
Thanks in advance!
Tabs are added to posts/pages by means of shortcodes which are descibed fully in the plugin’s documentation. There’s no UI added as it wasn’t needed and the plugin was initially created to be as lightweight as possible for use on my own site build projects.
The permalinks resave recreates the .htaccess which may be missing or incorrect after a site has been moved. It is probably unlikely to help for this issue, but it has solved some weird issues for me in the past.
I was puzzled at first that the tabby script and the print stylesheet are referenced in your page source, but the main tabby stylesheet is not, but it appears the tabby styles have been copied into the theme stylesheet for customisation so I expect that the default stylesheet would have been unhooked as outlined in the documentation. This means that the missing stylesheet is not part of the issue.
My feeling is that this is likely to be a javascript issue. I have the same issue when a javascript error in a script that loads before the tabby script prevents the tabby script from executing at all – so the tabs do not get created. The troubleshooting step of checking the theme & plugins will confirm whether this is the case.
This might occur only after moving a site due to a change in the order in which the scripts are executed – ie if the tabby script is loaded before a problematic one, it runs fine, but if the problematic one runs first it stalls further javascripts.
