Sync Overriding Products

  • Resolved Shane

    (@apollo127x)


    6 years, 2 months ago

    I would like to be able to update my inventory stock on Square and have it update on WooCommerce. I setup Sync and chose Square as my “Product system of record” and everything worked perfectly EXCEPT a few major issues.

    On WooCommerce I have everything filled out, product name, product category, full description, dimensions etc…

    On Square I do not have as much data filled in, I only filled out Name and Category but I DO NOT have descriptions on Square and the actual names I use on Square for both categories and product titles are shorter versions then what I would want displayed on my site.

    What happens is when I sync from Square over to Woocommerce its replacing ALL of my WooCommerce data with Square, which is causing all of my set descriptions to be replaced by nothing since Square does not have descriptions set.

    I basically want to keep track of inventory on Square, and have the inventory update on the site automatically but I DO NOT want the product name, product category, product description to be overwritten. I only want it to check by SKU and update inventory. Is there any way to do this and only have it sync SOME data but not all?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Elvira K.

    (@treibalen)

    6 years, 2 months ago

    Hi there @apollo127x,

    If I understood you correctly, you have set Square as your System of Record but you don’t want your product data to be overwritten on WooCommerce side. At the same time, you still want your stock to be synced between Square and WooCommerce.

    If yes, then you need to set up WooCommerce as your System of Record, not Square, as stated in our docs: https://docs.woocommerce.com/document/woocommerce-square/#section-9 In this case, WooCommerce will be “a source of truth” for products data

    Note that Inventory between WooCommerce and Square is synced no matter which System of Record you set up.

    Please try the steps I outlined above and let us know if it’s working as you expected after the changes.

    Cheers!

    Thread Starter Shane

    (@apollo127x)

    6 years, 2 months ago

    My concern is that when I used Square as my System of Record, it updated all the names and data from Square so I’m worried if I used WooCommerce as my System of Record then it will change the names of my products in Square to match Woo.

    This is a problem because on Square we have 80 categories and use abbreviated names and when I sync the data I still don’t want anything overwritten on Square, I only want it to pull the Inventory Stock and nothing else.

    Honestly I don’t need any syncing at all or for anything to get overwritten I just want it to find the inventory from Square and update it on the site, nothing more. All SKUs are the same across Woo and Square if that helps? I just dont want me product names in square to get changed.

    Also it might be worth mentioning that the inventory data is currently being updated in Square and Square is where I will always want to update my inventory stock. Thanks for the help!

    Elvira K.

    (@treibalen)

    6 years, 2 months ago

    Hi there @apollo127x,

    Sorry, I totally missed your point about not having product data to be synced.

    I’m afraid it’s not possible to use our Square extension without syncing product data at all. To achieve what you want, you’d need to edit the plugin code directly and these changes won’t be update-safe, meaning that you’d need to apply them every time it updates.

    We highly recommend reaching out to one of the services on WooCommerce Customizations Page if you choose this route.

    I’ve also passed your feedback to our dev team and they will take it into consideration, however, we can’t guarantee that it will be implemented in the future.

    I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)

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